Extension for Jira Service Management is a complete feature bundle for your Customer Portal. It boosts the portal security, usability, and efficiency, enabling teams to deliver exceptional customer service and employ streamlined workflows.
With this app you can improve your Customer Portal experience thanks to clear and intuitive request forms, custom permissions for various elements, and additional displayed information eliminating the risk of miscommunication.
Create Dynamic Forms that adjust their fields based on different users and contexts, organize forms into thematic sections thanks to Bundled Fields, and keep the portal users informed about the status of work thanks to detailed data available in the Request Details View.
Key features
Raise request form efficiency by configuring Dynamic Fields and gather information tailored to individual users.
Set Conditions to dynamically display request form fields based on previous user input.
Set Validators defining which fields are required and highlight what information is necessary to provide.
Facilitate configuration and simply copy Dynamic Fields from your current request type or from a different one.
Create intuitive request forms with Bundled Fields that organize related information, making forms easier to navigate.
Optimize raising requests and design the layout of subfields in your Bundled Fields for better clarity and user convenience.
Get insights into the request details and allow users for tracking the progress of work by displaying additional information like SLAs, attachments or related issues in Request Details View.
Adjust data visible to customers by customizing the content of Request Details View based on particular request types and Jira groups.
