About

Extension for Jira Service Management is a complete feature bundle for your Customer Portal. It improves security, usability and appearance of the solution to help teams provide top-notch customer support. The app allows for displaying more issue details on the Customer Portal, setting up permissions for various elements and creating dynamic request forms.

Key features

• Raise request form efficiency by configuring Dynamic Fields for each request type.
• Set Conditions to dynamically display request form fields based on previous input.
• Set Validators defining which fields are required and what information is necessary.
• Swiftly copy Dynamic Fields from your current request type or from a different one.
• Create Bundled Fields including numerous sub-fields which allow you to avoid clutter in request forms.
• Design the layout of subfields in your Bundled Field for optimal clarity and user convenience.
• Add Bundled Fields to selected request forms to make them user-friendly and intuitive.
• Display additional information and add SLAs, attachments or related issues to be included in Request Details View.
• Customize the content of Request Details View for particular request types and Jira groups.

Get the app

If you are interested in purchasing our app, find Extension for Jira Service Management on the Atlassian Marketplace or contact our Sales Department at atlassian@devinti.com. Also, check out Server and Data Center approved versions of the app.

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