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Extension for Jira Service Desk
Server/Data Center Cloud
Extension for Jira Service Desk

Server/Data Center

Cloud

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Last updated Jun 20, 2020

About

Extension for Jira Service Desk provides extensive customization of Help Center to boost customer satisfaction.

Extension for Jira Service Desk lets you:

  • Raise request form efficiency by configuring dynamic fields for each request type.
  • Set conditions to dynamically display request form fields based on previous input.
  • Set validators defining which fields are required and what information is necessary.
  • Swiftly copy dynamic fields from the current request type or a different one.
  • Create Bundled Fields - Custom Fields consisting of numerous subfields, which let you avoid clutter in request forms.
  • Design the layout of subfields in a Bundled Field for optimal clarity and user convenience.
  • Add Bundled Fields to selected request forms to make them user-friendly and intuitive.
  • Display additional information in Request Details View, such as SLAs, attachments, assignee details, and related issues.
  • Determine what is displayed in Request Details View for which request type and Jira group.