Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management


Server/Data Center

Release notes
Articles & Videos
Last updated Feb 21, 2022


Extension for Jira Service Management is a complete feature bundle for your Customer Portal. It improves security, usability and appearance of the solution to help teams provide top-notch customer support. The app allows for displaying more issue details on the Customer Portal, set up permissions for various elements and build dynamic request forms.

Key features

  • Raise request form efficiency by configuring dynamic fields for each request type.
  • Set conditions to dynamically display request form fields based on previous input.
  • Set validators defining which fields are required and what information is necessary.
  • Swiftly copy dynamic fields from the current request type or a different one.
  • Create Bundled Fields - Custom Fields consisting of numerous sub-fields, which let you avoid clutter in request forms.
  • Design the layout of subfields in a Bundled Field for optimal clarity and user convenience.
  • Add Bundled Fields to selected request forms to make them user-friendly and intuitive.
  • Display additional information in Request Details View, such as SLAs, attachments, assignee details, and related issues.
  • Determine what is displayed in Request Details View for which request type and Jira group.

Get the app

If you are interested in purchasing our app, find Extension for Jira Service Management on the Atlassian Marketplace or contact our Sales Department at Also, check out Server and Data Center approved versions of the app.

Are you looking for more solutions to improve the daily work of your team? Discover other apps from Deviniti.