This chapter provides information on AI features in the Extension app.
The AI features view is designed to facilitate work with requests and give your customers more control over their texts. As an app administrator, with this feature you can use smart text operations in multiline text fields of dynamic request forms by enabling AI.
Once the setting is enabled, your customers using multiline text fields in the request forms displayed on the Customer Portal, can optimize their content and adjust it to the specific needs with ease.
The available text operations include:
The AI features configuration designed for the Extension for Jira Service Management application uses the OpenAI advanced integration with Jira Service Management and Jira Cloud.
Data sent to the OpenAI API isn’t used to train or improve OpenAI models. Furthermore, OpenAI doesn’t use any additional customer data according to their Terms & policies.
The feature uses free tokens included in your subscription. Once the limit is exceeded, the app administrator will be notified.
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