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Extension for Jira Service Management
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Extension for Jira Service Management

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Last updated Mar 1, 2023

Copy Dynamic Fields

This section explains how to copy Dynamic Fields with configurations

To make the process of creating Dynamic Forms fast and straightforward, Extension for Jira Service Management lets you copy the configuration of a non-dynamic field and transfer it to the section with the fields that are dynamic. You can also copy Dynamic Fields and their configurations (Conditions and Validators) to be transferred between different Dynamic Forms.

Info

As any change in a request type is automatically saved and visible on the Customer Portal, we recommend to keep request forms Hidden from portal while modifying them.

Copy non-dynamic fields into Dynamic Fields

There are two ways to copy non-dynamic fields from the Fields Defined in Request Type section into Dynamic Fields within one request type.

Steps

  1. In Project Settings > Customer form extension > Dynamic Fields, go to the desired request type and click Copy fields with configuration.
  2. Select from this request type. A dialog box window appears.
    Extension for Jira Service Management - Copy Jira Service Management custom fields
    Extension for Jira Service Management - Copy Jira Service Management custom fields
  3. Select fields that you want to copy and click Copy.
    Extension for Jira Service Management -Copy Jira Service Management custom fields
    Extension for Jira Service Management - Copy Jira Service Management custom fields
  4. To avoid duplication, remove the non-dynamic field from the Fields Defined in Request Type section.

Result

The previously non-dynamic fields defined in the request type are now dynamic.

Steps

  1. Select a field from the Fields Defined in Request Type section.
  2. Click the copy icon next to the selected field.
    Extension for Jira Service Management - Copy fields defined in Request Type
    Extension for Jira Service Management - Copy fields defined in Request Type
  3. To avoid duplication, remove the non-dynamic one from the Fields Defined in Request Type section.

Result

The previously non-dynamic fields defined in the request type are now dynamic.

Copy Dynamic Fields from a different Dynamic Form

Steps

  1. In Project Settings > Customer form extension > Dynamic Fields, go to the desired request type and click Copy fields with configuration.

  2. Select from another Dynamic Form. A dialog box window appears.

    Extension for Jira Service Management - Copy fields defined in other Dynamic Forms
    Extension for Jira Service Management - Copy fields defined in other Dynamic Forms

  3. Select a request type from the drop down list.

Warning
Issue types can support different fields. For compatibility, select a request type with the same issue type.
4. Choose the fields to be copied and click Copy.
Extension for Jira Service Management - Save
Extension for Jira Service Management - Save

Result

Dynamic Fields and their configurations are copied into the currently edited Dynamic Form.

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