App page
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

Documentation
FAQ
Release notes
Migration path
Integration
Last updated Sep 20, 2025

Copy Dynamic Fields

Learn how to copy Dynamic Fields with configurations.

To make the process of creating Dynamic Forms fast and straightforward, you can copy the configuration of a non-dynamic field and transfer it to the section with the fields that are dynamic. You can also copy the existing Dynamic Fields and their configurations (Conditions and Validators) to be transferred between different Dynamic Forms.

Info

As any change in a request type is automatically saved and visible on the Customer Portal, we recommend to keep request forms Hidden from portal while modifying them.

Copy configuration of non-dynamic field

There are two methods to copy non-dynamic fields from the Fields Defined in Request Type section and transfer it to the Dynamic Fields section within one request type.

Using the Copy fields with the configuration button

Steps

  1. In Project Settings > Customer form extension > Dynamic Fields, go to the desired request type and click Copy fields with configuration.
  2. Select from this request type. A dialog box window appears.
    Extension for Jira Service Management - Copy Jira Service Management custom fields
    Extension for Jira Service Management - Copy Jira Service Management custom fields
  3. Select fields that you want to copy and click Copy.
    Extension for Jira Service Management -Copy Jira Service Management custom fields
    Extension for Jira Service Management - Copy Jira Service Management custom fields
  4. To avoid duplication, remove the non-dynamic field from the Fields Defined in Request Type section.

Result

The previously non-dynamic fields defined in the request type are now dynamic.

Using the Copy icon

Steps

  1. Select a field from the Fields Defined in Request Type section.
  2. Click the copy icon next to the selected field.
    Extension for Jira Service Management - Copy fields defined in Request Type
    Extension for Jira Service Management - Copy fields defined in Request Type
  3. To avoid duplication, remove the non-dynamic one from the Fields Defined in Request Type section.

Result

The previously non-dynamic fields defined in the request type are now dynamic.

Copy configuration from different Dynamic Form

Steps

  1. In Project Settings > Customer form extension > Dynamic Fields, go to the desired request type and click Copy fields with configuration.

  2. Select from another Dynamic Form. A dialog box window appears.

    Extension for Jira Service Management - Copy fields defined in other Dynamic Forms
    Extension for Jira Service Management - Copy fields defined in other Dynamic Forms

  3. Select a request type from the drop down list.

Warning
Issue types can support different fields. For compatibility, select a request type with the same issue type.
4. Choose the fields to be copied and click Copy.
Extension for Jira Service Management - Save
Extension for Jira Service Management - Save

Result

Dynamic Fields and their configurations are copied into the currently edited Dynamic Form.

Need help?

If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.