Display Related Issues

Learn how to customize Request Details View by displaying issues related to requests.

With Show issue links you can highlight connections between requests, making it easy for Customer Portal users to see how issues are related and navigate between them directly from Request Details View.

Configuration

To configure display of related issues, follow the below steps.

Steps

1. Go to Project settings.
2. Click Request details extension.
3. In the Show issue links section, configure:
   a. Request Types by selecting request types for which you want to display related issues.
   b. Types of links by selecting what types of links should be displayed.
   c. Jira groups by selecting Jira groups for which related issues should be visible.
4. Click Add.

Result

The configured related issues are displayed in a dedicated panel in Request Details View for the selected request types and Jira groups.

Example

Related issues displayed in a dedicated panel in Request Details View.

Bear in mind that every group is expanded only when it contains up to three linked issues at a time. If at least one group contains more than three linked issues, it collapses along with all other groups.