Learn how to customize Request Details View by displaying different work items related to requests.
With Show issue links you can highlight connections between requests, making it easy for Customer Portal users to see how work items (issues) are related. You can also navigate between them directly from Request Details View.
Due to ongoing platform improvements, certain views presented in documentation may not fully reflect the latest in-app changes. We’re actively updating our content to match the new experience.
To configure display of related work items, follow the below steps.
The configured related work items are displayed in a dedicated panel in Request Details View for the selected request types and Jira groups.
Related work items displayed in a dedicated panel in Request Details View.
Bear in mind that every group is expanded only when it contains up to three linked work items at a time. If at least one group contains more than three linked work items, it collapses along with all other groups.
If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.
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