Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

Documentation
FAQ
Release notes
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Last updated Mar 28, 2024

Release notes

28 Mar, 2024

Features

  • The possibility to restrict fields’ visibility to specific Jira groups.

1 Mar, 2024

Improvements

  • Added logic for the fields visibility options based on Jira groups.

2 Feb, 2024

Improvements

  • Minor improvements.

29 Jan, 2024

Improvements

  • Enabling the Theme Extension app development team to work on compatibility with Extension for Jira Service Management.

23 Jan, 2024

Fixes

  • Problems with request types in which the configuration of Dynamic Forms was deleted.

28 Dec, 2023

Improvements

  • The What’s new feature which notifies the app users who have just launched a released version of Extension for Jira Service Management about new available functionalities.

Fixes

  • Minor bugfixes.

14 Dec, 2023

Improvements

  • Minor improvements.

Fixes

  • Minor bugfixes.

29 Nov, 2023

Improvements

  • Minor improvements.

Fixes

  • Minor bugfixes.

10 Oct, 2023

Improvements

  • The possibility to manage usage statistics collection.

Fixes

  • Minor bugfixes.

25 Sept, 2023

Improvements

  • Compatibility with Theme Extension for Jira Service Management.

13 Sept, 2023

Improvements

  • Minor improvements.

Fixes

  • Performance issues.

1 Sept, 2023

Fixes

  • Loading the Dynamic Forms configuration with more than 500 fields generates problems.

2 Aug, 2023

Fixes

  • Problems with Bundled Fields editing after the latest release.

17 Jul, 2023

Improvements

  • Support for the Assets custom field.

25 Apr, 2023

Improvements

  • Minor improvements.

Fixes

  • Minor bugfixes.

12 Apr, 2023

Improvements

  • Issue status color standardization.
  • Support for the SLA Due Date Centric format.
  • Other minor improvements.

Fixes

  • Incorrect formatting and validation of the Date Time Picker field in Dynamic Forms.
  • Problems with group names validation, visibility and formatting in Request Details Configuration.
  • Problems with “Status name to show customer”.
  • Other minor bugfixes.

28 Feb, 2023

Improvements

  • Migration from group names to group IDs.

20 Dec, 2022

Improvements

  • Improved applications logs.
  • The Settings page is easier to find.

Fixes

  • Minor bugfixes.

13 Oct, 2022

Improvement

  • The Get started page has been added.

Fixes

  • Minor bugfixes.

28 Mar, 2022

Fixes

  • Conditional logic doesn’t work when a Priority field is added to a dynamic form.

24 Feb, 2022

Fixes

  • Using the URL field in Dynamic Forms displays the value [object object] on the customer portal instead of the link entered there.
  • The Priority field in Dynamic Forms doesn’t work when the options are translated.

17 Jan, 2022

Fixes

  • Incorrect validation when creating a request, when there is a subfield configured as required in the Bundled Field.
  • For a date-time subfield, when it has a default value, our app sends the wrong date format - as a result, it is not possible to edit the value of such Bundled Field on the issue in the service project.
  • After changing the Bundled Field configuration, when editing an issue that had the previous configuration, the error “Error during saving Bundled Field value” is displayed.
  • If we put an apostrophe in the Display Name column of the Dynamic Forms configuration, after refreshing the page, the apostrophe changes to & # 39;

22 Dec, 2021

Security improvements.

Fixes

  • If on the issue are more than 50 fields, the values are not properly shown in the Customer form fields section.

7 Dec, 2021

Fixes

  • Dynamic fields are not displayed on the request details view in next-gen (team-managed) projects.
  • After inserting the link in the text area custom field, the wrong URL is displayed.
  • Dynamic Forms: The value of system fields does not change dynamically when edited on issue in the service project.
  • Customer Form Fields panel does not show value when ticket is not created via Customer Portal.

9 Dec, 2020

Bundled Fields has been released.

30 Sep, 2019

The following improvements have been made:

28 May, 2019

The following improvements have been made:

  • Show fields: Support for Text Field, Text Area, Date Picker, Date Time Picker, User Picker, Multi User Picker, Number, Priority, Select (single choice), Radio Buttons, Time Tracking, Labels, Components, Checkboxes, Select List (multiple choices), Version Picker.
  • Show fields: Support for option and multiple options fields from other apps.

10 May, 2019

The following improvements have been made:

  • Dynamic Forms: Support for User Picker and Multi-User Picker.
  • New Feature: Support for HTML in markdown in Dynamic Forms Field Help.

23 Apr, 2019

The following improvements have been made:

  • Show Fields: Support for Number Field and Text Field (single line).

8 Apr, 2019

The following improvements have been made:

  • Dynamic Forms: Support for Data Picker, Data Time Picker, Fix Version/s, Affect Version/s.
  • New Feature: Issue Links has been added.

15 Feb, 2019

The following improvements have been made:

7 Dec, 2018

First version has been released.