- Get started
- About
- Conditions and validators comparison
- Migration to Cloud
- Connect to Assets API
- Use cases
- Dynamic Forms
- Dynamic Forms Overview
- Add Dynamic Fields
- Add Translations
- Configure Conditions
- Configure Validators
- Copy Dynamic Fields
- Display Dynamic Fields
- Dynamic Fields in Team-managed projects
- REST API
- Use Case
- Supported fields
- Bundled Fields
- Bundled Fields Overview
- Global Configuration
- Project Configuration
- Display Bundled Fields
- Search with Bundled Fields
- Automation
- Request details view
- Customization Overview
- Display Additional Details
- Display Attachments
- Display Related Issues
- Display SLAs
- Use Case
Overview
This section introduces the customization capabilities of Request Details View
Extension for Jira Service Management lets you customize Request Details View by displaying fields with additional information about requests and their resolution. This feature gives customers more context about what’s being done with their requests and highlights the fact that you value their time and satisfaction.
By using the app, you can display the following information in Request Details View:
- additional request details
- attachments
- issues related to requests
- Service Level Agreement (SLA) metrics
The same set of information to be displayed is available by using the team-managed service projects.
Do not delete the atlassian-addons-project-access technical user either from project, or global permissions. The technical user is necessary to ensure that Extension for Jira Service Management runs smoothly.
