Default templates

This chapter provides information on default templates.
For information about setting default templates in Jira Service Management go to the respective chapter.

With Issue Templates for Jira, you can assign a specific template as the default for an work type within a project. Once configured, the default template is automatically applied as soon as a user selects that work type on the create screen. The issue form is then pre-filled based on the template’s configuration, and the template field is locked, preventing users from choosing another template or leaving it blank.

Default templates help project teams maintain consistency and standardization across all created issues. They ensure that required fields are always populated, reduce the chance of errors or missing details, and speed up the issue creation process by removing repetitive manual input.

Configuration

Before you start

Make sure you have UI Modification enabled for that project as described here.

To add and configure a default template navigate to the Default Templates tab in project configuration.

Steps

1. Click Assign template as default.
2. Select an work type that you want to configure a default template for and select a template that will be applied once a user selects this work type on the create screen.

Result

When a user selects the specified work type on the create screen a template is automatically selected and a user can’t select any other template.