Last updated Oct 29, 2023
FAQ
Configuration
Is it possible to configure default template for a particular request type?
Troubleshooting
Has the order of creating issues from a template changed?
Which issue type will be used to create an issue from my template?
Why I can’t see template’s sub-tasks in issue created from template?
How can I see which scopes are used in particular template?
Why a form doesn’t fill automatically after selecting a template?
Do Dynamic Variables work with sub-tasks?
Where can I find Issue type Id?
My template doesn’t work on the customer portal, why?
Which fields should be included in scope?
How can I get access to Template’s repository?
Pricing
How does Cloud app pricing work?
How do I determine my cloud pricing?
