This chapter provides information about Template custom field on the Create issue screen.
The Issue Templates for Jira app provides a Template custom field. It’s a select-type field with the list of templates names as options. It can be used to apply a template right after the issue is created.
The ITC app responds to issue-created events. As soon as an issue with filled Template custom field is found, target template will be applied to the issue.
Most common use case would be to add it to the create issue screen and let users select the template in the Create issue dialog. The case is similar on the Customer Portal. You can add the Template custom field to a request type and let customers select a template, which will be applied after the ticket is submitted. Navigate to Jira Service Management chapter for more details.
Applying template is asynchronous, which means that you may not see the results right after the Create issue dialog is closed. It may take from a few seconds to several minutes. Refresh the issue view after a while and check the results.
Template custom field can also be used in Automation or Jira REST API.
You can choose a template by using Template custom field, provided by the ITC app.
Don’t use Template custom field if you have already selected a template in Create issue from template dialog. If you select a template twice, it will be applied twice.
Every logged user in Jira can access Template Name (even without browse project permission in templates repository), therefore you shouldn’t provide sensitive data here.
Template custom field is rendered by Jira, and its design can’t be changed. Providing new features like categories or filtering is also limited, therefore we recommend using views provided by the app, where Template Select is available.
