Issue Sync Pro allows you to manually synchronize already existing issues.
All you have to do is provide a pair of issues to be synchronized.
Once the synchronization is established between two issues, updated data that is specified in the mapping will be synchronized.
Navigate to Jira Settings > Apps.
Click Synchronizations under Issue Sync Pro section.
Click Next on already existing synchronization.
Click three dot menu and select Sync existing issues.
Manually type the keys of the issues you want to synchronize. Picker will suggest an option only after full issue key is entered.
Remember that the issue picker will display only those issues that meet the mapping requirements (such as issue type, or applied JQL filter), and are not yet synchronized.
optionally: click the Add button to include additional pairs of issues.
You can add up to 200 pairs of issues, before the Add option becomes unavailable.
Select Sync issues to initiate the synchronization.
Synchronization of selected issue pairs will begin. A progress bar will be displayed, informing about the status:
Keep in mind, that after creating pairs, the data will be synchronized once you update the issue.
On your first instance, you’ve created issue A, on your second instance, you’ve created issue B and you want to synchronize them with each other. After installing the Issue Sync Pro, you can pair these two given issues, and make changes on one of them, which will result in synchronization of updated data.
A record of actions performed and their status can be found in the Synchronization history tab
To perform bulk synchronization, use a CSV file, which you can add by dragging and dropping it or the Browse button. When creating the file, remember that:
Below you’ll find a template illustrating how a properly configured CSV file should look like:
ktm-123;btm-123
ktm-124;btm-456
The synchronization won’t be successful if you add an incorrect issue key, meaning an issue key that will cause a JQL error, for example, EP - 1 instead of EP-1.
The maximum file size can be approximately 1MB.
If you can’t find the answer you need in our documentation, raise a support request.
