- Installation
- Prerequisites
- Marketplace app
- Register an IssueSYNC Account
- IssueSYNC Account Management
- Configuration
- Connection
- Configuration Items
- Scope
- ServiceNow Query
- Service Account Permissions
- Actions
- Run & Test
Last updated Oct 1, 2020
Run & Test
On Status tab you can enable your Configuration Item. From now on tickets will be synchronized.
You can make a simple test to verify if synchronization is working.
Create ticket in Jira:
After successful synchronization you will see ServiceNow link in Synchronization tab on the right.
It will redirect you to ServiceNow (you need to have an user account and proper permissions to see corresponding ticket).
Comments are replicated with additional meta-information (when it was originally created and who is the author).