Scope

Adding new Configuration Item redirect to Scope form where you can select for each side:

• What will be synchronized (project, issue type, table).
• Filtering criteria (JQL or Query) - it will synchronize only those tickets that match criteria. Mind that ServiceNow query has no validation API so you need to make sure you enter valid query.
• Synchronization direction and events: create and/or update. For example select ‘send create’ on Jira side to replicate Jira ticket in ServiceNow.
• ServiceNow service account on behalf all changes will be made in ServiceNow.
  Note

  For Jira all changes are made by app user created automatically when you install IssueSYNC marketplace app.