- Installation
- Prerequisites
- Marketplace app
- Register an IssueSYNC Account
- IssueSYNC Account Management
- Configuration
- Connection
- Configuration Items
- Scope
- ServiceNow Query
- Service Account Permissions
- Actions
- Run & Test
Last updated Oct 1, 2020
Fields mapping
This sections provides information on how to map fields between Jira and ServiceNow.
Actions let you define what part of data will be synchronized and in which direction. At least you need to synchronize field by selecting Field Mapping box to make all Configuration Item valid.
note
In most cases Jira > Summary and ServiceNow > Short Description field will be required in your systems to create a ticket.
There is automated field values mapping algorithm implemented. Some tips: dictionary fields will be mapped by value name, you can make a mapping to text field almost from every type of field.
note
Jira limits the number of characters in text fields to 32 747. In the ServiceNow app this limit can be much higher. Therefore, synchronized ServiceNow → Jira text fields will be cut in Jira to the specified length.