- Installation
- Prerequisites
- Marketplace app
- Register an IssueSYNC Account
- IssueSYNC Account Management
- Configuration
- Connection
- Configuration Items
- Scope
- ServiceNow Query
- Service Account Permissions
- Actions
- Run & Test
Last updated Oct 1, 2020
Prerequisites
The solution provides bi-directional synchronization between Jira Cloud and ServiceNow. It supports current Jira Cloud and all available ServiceNow versions (till their EOL).
You need to have administrator’s privileges to both applications to complete configuration.
Note
IssueSYNC is installed on Jira instance (bridge) as a marketplace app but configuration and data synchronization is managed on dedicated cloud platform you will be redirected to during installation.
