- Installation
- Prerequisites
- Marketplace app
- Register an IssueSYNC Account
- IssueSYNC Account Management
- Configuration
- Connection
- Configuration Items
- Scope
- ServiceNow Query
- Service Account Permissions
- Actions
- Run & Test
Register an IssueSYNC Account
IssueSYNC Account is independent from either your Jira user account or ServiceNow user account.
IssueSYNC Account is for dedicated platform where all configurations are made.
For single Jira <-> ServiceNow integration you can have more than one account. There is no additional charge for those accounts.
To register an account fill registration form. You will get an email confirmation with link to click to finish registration process.
No additional user data are stored in IssueSYNC.
After successful account creation you can login to IssueSYNC to continue with configuration:
If your link to bind Jira Cloud to IssueSYNC has expired you will need to go to IssueSYNC configuration in Jira and press bind button again. Use your IssueSYNC Account to login (or you will be automatically logged in if you have valid session in different web browser tab).
