Unlink issue

This chapter provides information about Unlink issue operation.

The Unlink issue operation allows you to remove existing connection between Jira and ServiceNow issues.

To configure this feature you need to:

1. Select Jira custom field
   

   note

   You can select only single line, text custom fields.

2. Provide custom field’s value

   note

   Value field is case-sensitive. Make sure all letters have proper size.

   

Provided value will trigger the Unlink issue operation. It means that as soon as Jira custom field’s value meets the value from configuration, linking between Jira and ServiceNow entities ends.

The Unlink issue operation cannot be reverted.