The My Requests Extension for Jira Service Management app opens up a new set of possibilities in terms of visibility control and access for customers to their Requests pages. As an administrator, you have full control over the view and permissions at a click of a button.
- User Scopes which allow for arranging Jira users, groups, and organizations into presets that can be used across the app
- Fields configuration where you can manage access to the system and custom fields, change their display names, and customize their appearance on the Requests page
- Filters management which allows for managing access to all global and user-created filters
- Exporting requests to the CSV and XLSX files
- As an administrator, you can view the Requests page as any selected customer
- Customizing the banner that redirects to the requests page
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