The My Requests Extension for Jira Service Management app opens up a new set of possibilities in terms of visibility control and access for customers to their pages with requests. As an administrator, you have full control over the view and permissions at a click of a button.
Deviniti’s Rovo Assistant provides access to a virtual assistant that helps you with configuration, installation, and troubleshooting, enabling quicker and faster navigation through documentation. See Deviniti’s Rovo Assistant documentation or find it on the Atlassian Marketplace for more information.
The My Requests Extension app takes the Jira Cloud possibilities further by removing the limitations of the native Requests page and introducing features that make request management faster and more secure.
Instead of relying only on basic views, users can work with default and global filters, share their own filters with others, and include Assets fields in their lists. Exports are more versatile as well, with both CSV and XLSX options available for reporting and analysis. The solution allows for validating set configurations, adding reusable Scopes for managing restrictions, and configuring per-field visibility settings for columns and filters.
These features ensure users only see what’s relevant, while administrators can safely organize and manage large volumes of requests.
My Requests is the go-to solution for organizations handling large volumes of client or employee requests if they need a faster and simpler way to manage them. By combining intuitive navigation with flexible configuration and filtering, the app helps users quickly find the necessary information while giving administrators control over data visibility and access control.
Whether it’s ITSM teams tracking incidents, project managers ensuring that service issues don’t block delivery, or employees checking the status of their onboarding, asset access, or time-off requests, the app makes browsing efficient and reliable.
The app’s solutions are especially useful when dealing with recurring or complex filters, multiple request types, or environments where fast insights into statuses are critical. With options to customize the browsing experience, streamline user structures, and export requests on demand, My Requests saves time, reduces friction, and keeps both projects and workflows moving forward.
This app enhances the Jira Service Management experience by giving both users and administrators more control and clarity in handling requests. The request list can be tailored with adjustable columns, ensuring everyone sees the details that matter most. Powerful filtering makes it simple to locate the right request, even in large datasets, while personalized views let each user save their own filters and layouts for faster access.
Administrators can oversee request visibility, defining access by user, group, or organization, and validate configurations through the functionality that allows to view requests as a different user. For reporting or operational needs, requests can be exported in bulk with just a few clicks. The app also seamlessly operates with Jira Service Management, extending its capabilities without disrupting existing workflows.
If you are interested in purchasing our app, find My Requests Extension for Jira Service Management on the Atlassian Marketplace or contact our Sales Department at atlassian@devinti.com.
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