- User guide
- Customer's view
- Search
- Filters
- Administrator guide
- Settings
- View as
- User scopes
- Fields configuration
- Filters management
Last updated Jun 10, 2023
Comparison table
My Requests Extension for Jira Service Management is a complete tool for managing requests. Here’s how it looks when compared to the native Jira Requests page.
| Jira Service Management | My Requests Extension | |
|---|---|---|
| Configuration | ||
| Configuring available columns (administrator) | Yes | Yes |
| Configuring displayed columns (customer) | Yes | Yes |
| Fields available (columns) | ||
| Type | Yes | Yes |
| Reference | Yes | Yes |
| Summary | Yes | Yes |
| Status | Yes | Yes |
| Service project | Yes | Yes |
| Requester | Yes | Yes |
| Created Date | Yes | Yes |
| Updated Date | Yes | Yes |
| Due Date | Yes | Yes |
| Assignee | Yes | Yes |
| Priority | Yes | Yes |
| Custom fields | No | Yes (Check all supported fields) |
| Fields available (criteria) | ||
| Status (Open / Closed categories) | Yes | Yes (expandable with detailed statuses by enabling Criteria) |
| Created By | Yes | Yes |
| Request Type | Yes | Yes |
| Custom fields | No | Yes (Check all supported fields) |
| Searcher | ||
| Reference | Yes | Yes |
| Summary | Yes | Yes |
| Description | Yes | Yes |
| Comments | Yes | Yes |
| Requests Table | ||
| Number of displayed requests | No | Yes |
| Paging | Yes | Yes |
| Column sorting | Yes (except Type, Status, Service Project) | Yes (except Type) |
| Approvals page | Not applicable | Not applicable |
Need help?
If you can’t find the answer you need in our documentation, raise a support request. You can also contact us directly from within the app by clicking Contact Vendor in the bottom right corner.
