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My Requests Extension for Jira Service Management
Cloud Server/Data Center
My Requests Extension for Jira Service Management

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Server/Data Center

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Last updated Dec 28, 2023

Compatibility

Learn about apps and functionalities which can be used with My Requests Extension.

Here you can read about the apps from Deviniti and third-party vendors that are compatible with My Requests Extension.

Deviniti apps compatibility

Extension for Jira Service Management

The My Requests Extension app is compatible with Extension for Jira Service Management and it enables users to display Bundled Fields as both Columns and Criteria on Requests page.

In the table below you can see the details of this compatibility.

Field Columns Criteria
Bundled Fields from Extension for Jira Service Management
Note

In Fields configuration, Bundled Fields are displayed as a field with Text field (multi-line) type where its values are displayed as a plain text. Due to the technical limitations, it’s the only way to render this field.

My Requests Extension - Bundled Field
My Requests Extension - Bundled Field

Third-Party apps compatibility

Assets

You can use the My Requests app together with Assets in Jira Service Management to set Assets custom field as Columns as well as Criteria and help customers organize their requests on Requests page.

Info

Bear in mind that in order to use Assets in Jira Service Management it’s required to upgrade to the Jira Service Management Premium plan.

Using Assets as Columns

My Requests Extension for Jira Service Management allows you to use Assets custom field which can be displayed on Requests page as Column.

By accessing Fields configuration you can use the toggle to enable Assets custom field as Column.

My Requests Extension - Assets custom field enabled in columns
My Requests Extension - Assets custom field enabled in columns

When the toggle is turned on, the users of your Requests page will see Assets custom field when selecting the columns’ configuration.

My Requests Extension - Assets in column
My Requests Extension - Assets in column

Once the columns configuration is set, the users of your Requests page can display Assets on the list with requests.

My Requests Extension - Assets displayed
My Requests Extension - Assets displayed

Using Assets as Criteria

The My Requests Extension app also enables you to display Assets custom field on Requests page as Criteria.

Warning

In order to use Assets custom field as Criteria you need to establish the Assets API connection. To learn more, navigate to the Settings section.

By accessing Fields configuration you can use the toggle to enable Assets custom field as Criteria.

My Requests Extension - Assets custom field enabled in criteria
My Requests Extension - Assets custom field enabled in criteria

Once the toggle next to Criteria in Fields configuration is enabled, Assets custom field becomes available as the filtering criterion when displaying requests.

My Requests Extension - Select Assets custom field as criteria
My Requests Extension - Select Assets custom field as criteria

By selecting criteria for filtering, the users of your Requests page can display and use Assets.

My Requests Extension - Select Assets custom field as criteria
My Requests Extension - Select Assets custom field as criteria
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