Learn how to use the app-provided Requests page.
The My Requests Extension app offers a customized page that replaces the native Jira Service Management Requests visible on the Customer Portal.
The Requests page provided by the app is designed with clarity and flexibility, which allows customers to adjust the view to their needs using options enabled by the app administrator. With the page’s functionalities it’s easy to organize requests-related work and streamline processes affected by tracking and resolving requests.
This chapter lets you understand how to benefit from Requests page as an end user.
As a customer you can be provided with the link to the app’s Requests page which allows you to directly access the view created in the app by your Jira administrator.
As a Jira Service Management user, you can easily navigate to the app’s Requests page from the Help Center view. To learn more, follow, the below steps.
You will be redirected to the app’s main Requests page with a new URL: instancename.myrequests.net/requests.
Once you access Requests page, you can hide the sidebar for better visibility by hovering over it and clicking on the arrow in the upper part of the screen.
The Requests page allows you to tailor the view to your needs, giving you control over how data is presented. To help you navigate the app’s Requests page more efficiently and exploit its features, you can refer to the Quick Guide or Feature overview below.
Once you select criteria categories for filtering, it’s possible to confirm your choices with the Update button or press Enter on the keyboard to perform search.
To learn details about the app’s features that enable you for adjusting the view of Requests page, navigate to the following sections:
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