Customer’s view

Learn how to use the app-provided Requests page.

Accessing Requests page

My Requests Extension provides its own version of the page with requests which can be used instead of the native Jira Requests page. In order to access the app’s Requests page, follow the below steps.

Steps

1. Go to your Help Center page and click the Requests button.

   

2. Click on My Requests Extension button placed on the top banner of the default Jira requests page.

   

Result

You will be redirected to our app’s main Requests page with a new URL: instancename.myrequests.net/requests.

Tip

Once you access Requests page you can hide the sidebar for better visibility by hovering over it and clicking on the arrow in the upper part of the screen.

Managing Requests page

The Requests page view gives you full control over what you want to see and how you want to see it. To easier find your way around the app’s Requests page, watch the Quick Guide below.

Quick Guide with the Requests page overview

You can also learn about adjusting the view of Requests page to your needs by checking the features described below.

1. Criteria presented on the app’s Requests page serve for filtering the content of the list with requests.
2. By using the Funnel icon you can add or remove Criteria that are available for filtering requests.

Tip

By filtering requests you can also include the criteria categories that are empty. To display the requests with no criteria items defined, use the is empty option.

Bear in mind that selecting empty categories by filtering is available for both Jira and custom fields excluding the following fields: Approvals, Comment, Created, Linked issues, Organization, Priority, Project, Reporter, Status, Summary, Issue Type, Updated.

3. Search bar enables you to quickly find particular requests. It’s possible to search by Issue Key, Summary and Description.

4. Columns presented on Requests page allow you to determine what information is included in the list with requests. For improved usability of the table with requests, you can add or remove columns or change their order.

5. The Favorite filters and My filters sections that appear on the left sidebar allow you to use saved views with filtered requests.

6. The Requests page also allows users for exporting requests to the CSV and XLSX files.