Troubleshooting
Find answers to questions regarding troubleshooting
What happens if I don’t have access to Requests page?
In case of not having access to My Requests page you will be redirected to default Jira requests page.
How do I know when my license expires?
As an administrator, you will see a banner in the My Requests Extension configuration section informing that your license has expired. As a customer, you will not be able to see the My Requests trigger button. Any links to My Requests page will be automatically redirected to default Jira requests page.
Why there’s no file preview when I click on the attachment in Description?
It’s due to the technical limitations. Description along with its attachments is rendered using HTML.
Why the Requests page doesn’t display requests with Issue Security Level?
By default, our Requests page doesn’t have access to issues that have a configured Security Level. In order to see those issues, you need to include a an atlassian-addons-admin
group to the Security Level that’s used on your issues.
Steps
- To the selected Security Level, include an
atlassian-addons-admin
group into your Issue Security scheme. - Click Add.
Result
The group is added and the requests are visible on the app’s Requests page.
By default, if there’s more than 1000 requests that a single customer can see, the app will stop displaying the requests that have a configured Issue Security Level in order to avoid timeouts. However, global Jira administrators can configure the visibility of requests with Issue Security Level by using Settings.
To learn more, navigate to Settings.