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My Requests Extension for Jira Service Management
Cloud Data Center
Documentation
FAQ
Release notes
Migration path
Integration
My Requests Extension for Jira Service Management
Cloud Data Center
Documentation
FAQ
Release notes
Migration path
Integration
Last updated Feb 20, 2026

Search

Learn how to efficiently browse and search through your Requests page.

Info

Summary searching

You can search your requests by any text which appears in the Summary column. To perform the search, click on the search bar in the top right corner of the Requests page and introduce a single term or a phrase. You can also use the * symbol to perform a multiple character wildcard search.

My Requests Extension - Summary search screen
My Requests Extension - Summary search screen

Key searching

For Key it’s necessary to search with the exact match which is the whole key of a work item (for example: HRSD-4). You can search by multiple keys at the same time.

My Requests Extensions for jira service management - Issue Key search
My Requests Extensions for jira service management - Issue Key search

Description searching

You can search your requests by their Description. To do so, just click the search bar and introduce a single term or a phrase of the description.

Example

Request with a description:

My Requests Extensions for jira service management - Request view
My Requests Extensions for jira service management - Request view

Searching this request by its description:

My Requests Extensions for jira service management - Description search
My Requests Extensions for jira service management - Description search
Tip

The app’s Requests page also enables its users to search for requests based on the Reporter, Assignee and User picker fields. By enabling those fields as criteria for filtering, it’s possible to search for a request by using the name or email address of the reporting, assigned or request’s related person.

The scope of searching includes all your Jira instance users while searching can be unlimited or restricted depending on the settings enabled by the app administrator.

My Requests Extension - Search by specific reporters
My Requests Extension - Search by specific reporters
Need help?

If you can’t find the answer you need in our documentation, raise a support request.