Settings

Learn about the app functionalities which can be configured in Settings.

In the Settings section you can customize the basic aspects of your Requests page. The view consist of five tabs:

• Requests availability where you can restrict access to requests and decide about displaying their total numbers.
• Export where you can set the maximum limit of the exported requests.
• Banner which allows for customizing the redirection banner.
• Security Level which enables you to determine the visibility of requests with Issue Security Level.
• Assets API which allows you to establish the app connection and use Assets.
• Data collection which allows you to manage the data collection settings anytime.

To start configuring settings available in particular tabs, access Configuration first.

Once you’ve accessed the Configuration view, navigate to Settings.

Requests availability

The Requests availability tab enables you to manage the customer’s access to the Requests page as well as to decide about displaying the total number of requests in filters and on the list with requests.

Access to requests

To learn about the configuration of Access to requests check the Quick guide or follow the below steps.

Quick Guide

By default all users can access the Requests page as the toggle next to Restrict access to Requests is disabled.

It’s possible to limit the visibility of requests in two ways. You can either grant access to requests only to selected users or choose which users shouldn’t see Requests page.

Steps for restricting access to requests with the Include tab

To give access to requests only to selected users:

1. Switch on the toggle next to Restrict access to Requests.
2. Click on the Include tab and select your preferred users, User scopes, and Jira groups which will be able to see requests.

   

Steps for restricting access to requests with the Exclude tab

To restrict access to requests only to selected users:

1. Switch on the toggle next to Restrict access to Requests.
2. Click on the Exclude tab and select your preferred users, User scopes, and Jira groups which shouldn’t see requests.

Note

• The users, User scopes, and Jira groups which aren’t selected in the Exclude tab will see Requests page.
• The users with no access to Requests page will see a prompt redirecting to the native page with requests.

Displaying total number of requests

By default, the users of Requests page can see the total number of requests in filters and on the list with requests.

It’s possible to disable the option for showing the total number of requests with the toggle. Thanks to this possibility you can easily hide requests’ numbers from customers.

When the toggle next to Show total number of requests is turned on, the users of the Requests page can see the number of requests which is displayed in filters and on the list with requests.

When the toggle next to Show total number of requests is turned off, the total number of requests isn’t displayed on Requests page.

Export

The Export tab enables you to set the maximum number of exports each customer can make by entering a number from 0 to 1000. Number 1000 is set by default whilst number 0 means that exporting option isn’t available to customers.

Steps

1. In order to change the exporting preferences, click on the Export tab.
2. Enter the number between 0 and 1000.

   

Result

Changes are applied instantly.

Banner

The Banner tab serves for customization. You can change the text of the redirection banner along with the button leading to the app’s Requests page. The banner appears above the native Jira Requests page.

Steps

1. To change the banner text, click on the Banner tab.
2. Enter your text.
   Note

   • You can use the Rich text formatting and add bolded text, italics, and links.
   • Below the editor you can see Preview of your banner.
3. Change Button text.

4. Click Update to apply changes.

   

Tip

If you want to return the default redirection banner, click Restore default in the upper right corner. Keep in mind that your current banner will be lost.

Result

Your custom banner is visible on the native Requests page.

Security Level

The Security Level tab allows you to configure the visibility of requests with Issue Security Level.

By default, the customer sees up to 1000 requests that have a configured Issue Security Level. If the limit of displayed requests is exceeded, in order to avoid timeouts, the global Jira administrators can decide whether the application should verify Issue Security Level of displayed requests.

To allow the app for the Issue Security Level verification and display requests that have configured Issue Security Level, the toggle next to Show all requests should remain turned off.

To ignore the verification and display every request, regardless of its Issue Security Level, turn on the toggle next to Show all requests.

Assets API

The Assets API tab enables you to configure your connection with the app. The connection is necessary to use Assets together with My Requests Extension when setting Assets custom field as Criteria.

Establishing connection

You can establish the connection with the app by using your Atlassian account credentials:

• email address
• API token

API tokens serve for authentication and they allow you to securely work with the app. The tokens can be generated from your Atlassian account. You can use your generated token by applying the copy and paste options.

Steps

1. Access the Assets API tab.
2. Enter your email address.
3. Provide your API token which can be created by using the Atlassian account view.
4. Click Connect.

Info

If you have problems with establishing the app connection, you’ll see the Error label under the Connection status section. The connection with the app can’t be established if you’ve introduced wrong credentials or your token’s already expired. Check your credentials and try again.

Result

The introduced email and API token are verified. If your credentials are correct, the connection is established and you can use Assets together with My Requests.

Disconnecting Assets API

You can terminate the connection with the app by disconnecting the API token.

Steps

1. Access the Assets API configuration view.
2. Click Disconnect.

3. Confirm that you wish to permanently disconnect the API token.

Result

Your app connection is terminated. You can establish a new connection by providing your API token and email address later.

Data collection

The Anonymized usage statistics option allows you to have a part in shaping further app development. When the process of gathering numerical, anonymized data related to the user interaction with My Requests Extension is enabled, you can take part in improving the product’s features and your users’ productivity.

Managing anonymized usage statistics

It’s possible to manage the data collection settings anytime. Managing the settings won’t influence the app performance.

By default, the toggle next to Enable data collection is turned on and the process of collecting data is enabled.

To disable gathering anonymized statistics, you can turn off the toggle.