App page
My Requests Extension for Jira Service Management
Cloud Server/Data Center
My Requests Extension for Jira Service Management

Cloud

Server/Data Center
Documentation
FAQ
Release notes
Migration path
Integration
Last updated Jan 5, 2025

Supported Fields

Learn about fields supported by the My Requests Extension app.

Here you can find a comprehensive list of the fields which are supported by My Requests Extension.

Field Columns Filtering criteria
Assets objects*
Assignee
Checkboxes
Components
Created
Date Picker
Date Time Picker
Description Only with a search bar
Due Date
Fix Versions
Issue Type
Key Only with a search bar
Labels
Labels (custom field)
Organizations
Original Estimate
Priority
Project
Radio Buttons
Remaining Estimate
Reporter
Request Participants
Request Type (Customer Request Type)
Resolution
Resolved (Resolution Date)
Select list (cascading)
Select list (multiple choices)
Select list (single choice)
SLA
Status
Summary Only with a search bar
Text Field (multi-line)
Text Field (read only)
Text Field (single line)
Time Spent
Updated
URL Field
Version Picker (multiple version)
Version Picker (single version)
Σ Original Estimate (aggregate)
Σ Remaining Estimate (aggregate)
Σ Time Spent (aggregate)

*Note that in order to use Assets it’s required to upgrade to the Jira Service Management Premium Plan

Warning
  • The Assets objects custom field used as Columns and Filtering criteria can display Labels but it doesn’t support searching across attributes.
  • The support for SLA includes all the SLA custom field types, such as: Time to first response, Time to resolution, Time to close after resolution, etc. Note that you can create a custom SLA by accessing the Project settings > SLAs.
  • The calendar type isn’t displayed next to SLA due to technical limitations.
  • The Status field operates only on service projects. With this field you can display only Jira workflow statuses as it doesn’t support custom status mapping. However, it’s possible to display custom workflow statuses on Requests page by using the Request status field which can be enabled as Column in Fields configuration. Bear in mind that due to technical limitations, this field can’t be enabled as Filtering criteria.
My Requests Extension - Request status field
My Requests Extension - Request status field
Info

The default date and time formats differ based on the used custom field type. It’s possible to align formats with the particular user preferences.

Consider the following:

  • for the Date Picker field the default format is displayed as: d/MMM/yy, while for the Date Time Picker field it’s presented as: dd/MMM/yy hh:mm a. To change the formats you can navigate to Settings > System > Advanced Settings.

  • for the Updated, Created and Resolved (Resolution Date) fields the default format is presented as following: dd/MMM/yy h:mm a, while for the Due Date field it’s presented as: dd/MMM/yy. To change the formats you can navigate to Settings > System > Look and feel.

Note

Text Field in the app refer to Paragraph (supports rich text) and Short text (plain text only) that appear by creating a custom field in Jira.

Fields from team-managed projects

Field type Columns Filtering criteria
Checkbox API not available
Date
Dependent dropdown
Dropdown API not available
Labels
Number
Paragraph
People
Short text
Time stamp
URL
Note

The names of selected field types that appear in the app may be slightly different to the corresponding names that appear by configuring team-managed projects in Jira:

  • Checkbox in Jira can be found as Checkboxes in the app.
  • Date in Jira can be found as Date Picker in the app.
  • Dropdown in Jira can be found as Select list (single choice) in the app.
  • Paragraph in Jira can be found as Text field (multi-line) in the app.
  • Short text can be found as Text field (single line) in the app.
  • Time stamp can be found as Date Time Picker in the app.
My Requests Extension - Request status field
My Requests Extension - Request status field

To learn more about the fields available in team-managed projects, see official Atlassian documentation.

Info

In team-managed projects, the format related to the Date field corresponds to the format used for the Date Picker field, while the format related to the Time stamp field reflects the format displayed for the Date Time Picker field.

Third-Party App Support

To read about the fields from Deviniti and third-party apps which can be used in the My Requests configuration, navigate to the Compatibility section.

Need help?

If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.

ON THIS PAGE

    Back to top