Apps documentation
My Requests Extension for Jira Service Management
Cloud Server/Data Center
My Requests Extension for Jira Service Management


Server/Data Center

Release notes
Articles & Videos
Last updated Feb 1, 2024

Supported Fields

Learn about fields supported by the My Requests Extension app.

Here you can find a comprehensive list of the fields which are supported by My Requests Extension.

Field Columns Criteria
Date Picker
Date Time Picker
Description Only with a search bar
Due Date
Fix Versions
Issue Type
Key Only with a search bar
Labels (custom field)
Original Estimate
Radio Buttons
Remaining Estimate
Request Participants
Request Type (Customer Request Type)
Resolved (Resolution Date)
Select list (cascading)
Select list (multiple choices)
Select list (single choice)
Summary Only with a search bar
Text Field (multi-line)*
Text Field (read only)
Text Field (single line)*
Time Spent
URL Field
Version Picker (multiple version)
Version Picker (single version)
Σ Original Estimate (aggregate)
Σ Remaining Estimate (aggregate)
Σ Time Spent (aggregate)

*Note that in order to use Assets it’s required to upgrade to the Jira Service Management Premium Plan

  • Calendar type isn’t displayed next to SLA due to technical limitations.
  • Assets custom field used as Columns and Criteria can display Labels but it doesn’t support searching across attributes.
  • The Status field operates only on service projects. With this field you can display only Jira workflow statuses as it doesn’t support custom status mapping. However, it’s possible to display custom workflow statuses on Requests page by using the Request status field which can be enabled as Column in Fields configuration. Bear in mind that due to technical limitations, this field can’t be enabled as Criteria.
My Requests Extension - Request status field
My Requests Extension - Request status field
  • The Text Field name is variable. By accessing Settings > Issues > Custom fields the configuration of text fields can be found under the following names: Paragraph (supports rich text) and Short text (plain text only).
  • The support for SLA includes all the SLA custom field types, such as: Time to first response, Time to resolution, Time to close after resolution, etc. Note that you can create a custom SLA by accessing the Project settings > SLAs.

Fields from team-managed projects

Field type Columns Criteria
Checkbox API not available
Dependent dropdown
Dropdown API not available
Short text
Time stamp

By accessing Fields configuration in the My Requests Extension app, the names of selected field types may differ. Below you can find a brief description of names which can be found in the configuration of the app.

  • Checkbox field can be found as Checkboxes in the app.
  • Date field can be found as Date Picker in the app.
  • Dependent dropdown field can be found as Select list (cascading) in the app.
  • Dropdown field can be found as Select list (single choice) in the app.
  • Paragraph field can be found as Text field (multi-line) in the app.
  • Short text field can be found as Text field (single line) in the app.
  • Time stamp field can be found as Date Time Picker in the app.

To learn more about the fields available in team-managed projects, see official Atlassian documentation.

Third-Party App Support

To read about the fields from Deviniti and third-party apps which can be used in the My Requests configuration, navigate to the Compatibility section.

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