Apps documentation
My Requests Extension for Jira Service Management
Cloud Server/Data Center
My Requests Extension for Jira Service Management

Cloud

Server/Data Center

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Last updated Mar 9, 2022

Supported Fields

Here you can find a comprehensive list of fields supported by My Request Extension.

Field Columns Criteria
Customer Request Type
Organizations
Issue Key Only with a search bar
Summary Only with a search bar
Description Only with a search bar
Status
Service Desk (Customer portal’s name)
Reporter
Created By
Created (date)
Updated (date)
Resolved (date)
Due Date
Priority
Single-selects
Multi-selects
Text Field
Text Field area
Text Field read only
Date picker
Date time picker
Radiobutton
Checkbox
SLA
Issue Type
Fix Version(s)
Affected Version(s)
Assignee
Labels
Labels (custom field)
URL field
Time Spent
Original Estimate
Remaining Estimate
sum Time Spent
sum Original Estimate
sum Remaining Estimate
Warning
  • Status field operates only on service projects and does not support Jira status mapping.
  • Calendar type is not displayed next to SLA due to technical limitations.

Fields from team-managed projects

Field type Column Criteria
Short text
Paragraph
Data
Number
Time stamp
Labels
Dropdown API not available
Checkbox API not available
People
Dependent dropdown

Third-Party App Support

Field Columns Criteria
Bundled Fields from Extension
Note

In Fields configuration, Bundled Fields are displayed as a field with Text field (multi-line) type where its values are displayed as a plain text. Due to the technical limitations, it’s the only way to render this field.

Need help?

If you can’t find the answer you need in our documentation, raise a support request. You can also contact us directly from within the app by clicking Contact Vendor in the bottom right corner.