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Last updated Feb 21, 2023
Supported Fields
Here you can find a comprehensive list of fields supported by My Request Extension.
| Field | Columns | Criteria |
|---|---|---|
| Customer Request Type |  |
|
| Organizations | |
|
| Issue Key | |
Only with a search bar |
| Summary | |
Only with a search bar |
| Description | |
Only with a search bar |
| Status | |
|
| Service Desk (Customer portal’s name) | |
|
| Reporter | |
|
| Created By |  |
|
| Created (date) | |
|
| Updated (date) | |
|
| Resolved (date) | |
|
| Due Date | |
|
| Priority | |
|
| Select list (single choice) | |
|
| Select list (multiple choices) | |
|
| Select list (cascading) | |
|
| Text Field | |
|
| Text Field area | |
|
| Text Field read only | |
|
| Date picker | |
|
| Date time picker | |
|
| Radiobutton | |
|
| Checkbox | |
|
| SLA | |
|
| Issue Type | |
|
| Fix Version(s) | |
|
| Affected Version(s) | |
|
| Assignee | |
|
| Labels | |
|
| Labels (custom field) | |
|
| URL field | |
|
| Time Spent | |
|
| Original Estimate | |
|
| Remaining Estimate | |
|
| sum Time Spent | |
|
| sum Original Estimate | |
|
| sum Remaining Estimate | |
|
Warning
- Status field operates only on service projects and does not support Jira status mapping.
- Calendar type is not displayed next to SLA due to technical limitations.
Fields from team-managed projects
| Field type | Column | Criteria |
|---|---|---|
| Short text | |
|
| Paragraph | |
|
| Data | |
|
| Number | |
|
| Time stamp | |
|
| Labels | |
|
| Dropdown | |
API not available |
| Checkbox | |
API not available |
| People | |
|
| Dependent dropdown | |
|
Third-Party App Support
| Field | Columns | Criteria |
|---|---|---|
| Bundled Fields from Extension | |
|
Note
In Fields configuration, Bundled Fields are displayed as a field with Text field (multi-line) type where its values are displayed as a plain text. Due to the technical limitations, it’s the only way to render this field.
Need help?
If you can’t find the answer you need in our documentation, raise a support request. You can also contact us directly from within the app by clicking Contact Vendor in the bottom right corner.
