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Last updated Feb 21, 2023
Supported Fields
Here you can find a comprehensive list of fields supported by My Request Extension.
Field | Columns | Criteria |
---|---|---|
Customer Request Type | ||
Organizations | ||
Issue Key | Only with a search bar | |
Summary | Only with a search bar | |
Description | Only with a search bar | |
Status | ||
Service Desk (Customer portal’s name) | ||
Reporter | ||
Created By | ||
Created (date) | ||
Updated (date) | ||
Resolved (date) | ||
Due Date | ||
Priority | ||
Select list (single choice) | ||
Select list (multiple choices) | ||
Select list (cascading) | ||
Text Field | ||
Text Field area | ||
Text Field read only | ||
Date picker | ||
Date time picker | ||
Radiobutton | ||
Checkbox | ||
SLA | ||
Issue Type | ||
Fix Version(s) | ||
Affected Version(s) | ||
Assignee | ||
Labels | ||
Labels (custom field) | ||
URL field | ||
Time Spent | ||
Original Estimate | ||
Remaining Estimate | ||
sum Time Spent | ||
sum Original Estimate | ||
sum Remaining Estimate |
Warning
- Status field operates only on service projects and does not support Jira status mapping.
- Calendar type is not displayed next to SLA due to technical limitations.
Fields from team-managed projects
Field type | Column | Criteria |
---|---|---|
Short text | ||
Paragraph | ||
Data | ||
Number | ||
Time stamp | ||
Labels | ||
Dropdown | ||
Checkbox | ||
People | ||
Dependent dropdown |
Third-Party App Support
Field | Columns | Criteria |
---|---|---|
Bundled Fields from Extension |
Note
In Fields configuration, Bundled Fields are displayed as a field with Text field (multi-line) type where its values are displayed as a plain text. Due to the technical limitations, it’s the only way to render this field.
Need help?
If you can’t find the answer you need in our documentation, raise a support request. You can also contact us directly from within the app by clicking Contact Vendor in the bottom right corner.