Learn about fields supported by the My Requests Extension app.
Here you can find a comprehensive list of the fields which are supported by My Requests Extension.
| Field | Columns | Criteria |
|---|---|---|
| Assets* |  |
|
| Assignee | |
 |
| Checkboxes | |
|
| Components | |
|
| Created | |
|
| Date Picker | |
|
| Date Time Picker | |
|
| Description | |
Only with a search bar |
| Due Date | |
|
| Fix Versions | |
|
| Issue Type | |
|
| Key | |
Only with a search bar |
| Labels | |
|
| Labels (custom field) | |
|
| Organizations | |
|
| Original Estimate | |
|
| Priority | |
|
| Project | |
|
| Radio Buttons | |
|
| Remaining Estimate | |
|
| Reporter | |
|
| Request Participants | |
|
| Request Type (Customer Request Type) | |
|
| Resolution | |
|
| Resolved (Resolution Date) | |
|
| Select list (cascading) | |
|
| Select list (multiple choices) | |
|
| Select list (single choice) | |
|
| SLA* | |
|
| Status* | |
|
| Summary | |
Only with a search bar |
| Text Field (multi-line)* | |
|
| Text Field (read only) | |
|
| Text Field (single line)* | |
|
| Time Spent | |
|
| Updated | |
|
| URL Field | |
|
| Version Picker (multiple version) | |
|
| Version Picker (single version) | |
|
| Σ Original Estimate (aggregate) | |
|
| Σ Remaining Estimate (aggregate) | |
|
| Σ Time Spent (aggregate) | |
|
*Note that in order to use Assets it’s required to upgrade to the Jira Service Management Premium Plan
The default date and time formats differ based on the used custom field type. It’s possible to align formats with the particular user preferences.
Consider the following:
for the Date Picker field the default format is displayed as: d/MMM/yy, while for the Date Time Picker field it’s presented as: dd/MMM/yy hh:mm a. To change the formats you can navigate to Settings > System > Advanced Settings.
for the Updated, Created and Resolved (Resolution Date) fields the default format is presented as following: dd/MMM/yy h:mm a, while for the Due Date field it’s presented as: dd/MMM/yy. To change the formats you can navigate to Settings > System > Look and feel.
| Field type | Columns | Criteria |
|---|---|---|
| Checkbox | |
API not available |
| Date | |
|
| Dependent dropdown | |
|
| Dropdown | |
API not available |
| Labels | |
|
| Number | |
|
| Paragraph | |
|
| People | |
|
| Short text | |
|
| Time stamp | |
|
| URL | |
|
By accessing Fields configuration in the My Requests Extension app, the names of selected field types may differ. Below you can find a brief description of names which can be found in the configuration of the app.
To learn more about the fields available in team-managed projects, see official Atlassian documentation.
In team-managed projects, the format related to the Date field corresponds to the format used for the Date Picker field, while the format related to the Time stamp field reflects the format displayed for the Date Time Picker field.
To read about the fields from Deviniti and third-party apps which can be used in the My Requests configuration, navigate to the Compatibility section.
If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.
