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My Requests Extension for Jira Service Management
Cloud Server/Data Center
My Requests Extension for Jira Service Management

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Server/Data Center

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Last updated Mar 9, 2022

User scopes

Manage access to Requests faster and more efficiently

Warning

Before you start, log in as a user with the Jira Administrators global permission.

With User scopes you can organize users, groups and organizations which match the same preferences into many reusable presets that can be used in permission pools across th entire app. Before proceeding, access My Requests Extension configuration first and select User scopes.

User Scopes main panel
User Scopes main panel

Creating a Scope

Steps

  1. If it is your first time creating a scope, click Add a scope and a new scope will be created.
    Screen of creating a scope
    Screen of creating a scope
  2. Change the name of your scope by clicking on a pen icon as shown below. You can rename it at all times.
    Note
    Scope name must be unique and cannot be longer than 60 characters.
    Screen of renaming scope
    Screen of renaming scope
  3. Add users, groups and organizations by expanding a list.
    Adding users to scope screen
    Adding users to scope screen

Result

Your scope has been added and is ready to use.

Scope view
Scope view

Searching through Scopes

You can easily find your desired scope by simply clicking on a search bar in the top left corner on the scope view.

Screen showing searching for a scope
Screen showing searching for a scope

Deleting a Scope

In order to delete a scope, click on the bin icon in the top right corner of the Scope view.

Screen showing deleting a scope
Screen showing deleting a scope

Warning

Deleting a scope is an irreversible action which results in removing access for all users included in this scope.

Screen showing deleting a scope
Screen showing deleting a scope

Using Scopes

User Scopes are usable throughout the entire My Request Extension. Wherever there is access to be given, Scopes will save you plenty of time you would normally spend on manually giving permissions to users.

  • You can use them in the Settings section to quickly give or restrict access to Requests. Simply select your scope from the list.
    Screen showing deleting a scope
  • Scopes can also be used in the Fields configuration section to set the permissions for custom fields. To do so, find Scopes in the filter bar and set it to the one you want. Then easily change permissions for a particular scope.
    User scopes in Fields configuration
    User scopes in Fields configuration

Note
The same user, group or organization may be found in many scopes. There is no limitation in terms of scopes’ content and quantity.
Need help?

If you can’t find the answer you need in our documentation, raise a support request. You can also contact us directly from within the app by clicking Contact Vendor in the bottom right corner.