Apps documentation
Queues for Jira Service Management
Cloud Server/Data Center
Queues for Jira Service Management

Cloud

Server/Data Center

Documentation
FAQ
Release notes
Articles & Videos
Last updated Oct 8, 2022
Jira service desk queues
Queues for Jira Service Management

About

A queue is a list of issues that are displayed based on a set of criteria. Jira Service Management by default offers a selection of pre-configured queues which help users organize issues. The default JSM queues have significant limitations. We brought this solution up to the next level and created Queues for Jira Service Management app, in which we added a couple of features that strongly improve the usability.

Our app allows you to create one queue visible across several projects, helping organizations to save time on managing portals for different customers. What’s more, by restricting the visibility of queues to selected users, the app helps teams to navigate through listed queues, boosting their performance and improving the security of service operations.

The Queues for Jira Service Management app supports the following languages: English, German, Polish, and Portuguese.

Key features

The table below presents a comparison between default queues in Jira Service Management and Queues for Jira Service Management app. Check the key features available in our app.

Feature JSM Default Queues Queues for Jira Service Management app
Creating queues
Editing queues
Deleting queues
Deleting queues in bulk
Creating queue groups
Creating a multi-level structure of groups
Custom column view for each queue
Cross-project queues
Configurable queues' visibility
Hiding unused queues
Copying existing queues
Importing queues from other projects
Queue list reordering
Sorting lists by any column
Info

Even though the Queues for Jira Service Management app is dedicated to service projects, you can use it in other types of projects as well. However, you may need a Jira Work Management or Jira Software license.

Info

For information on queues provided by Jira Service Management, see official Atlassian documentation.

Start your journey with the Queues app from First steps chapter.

Get the app

If you are interested in purchasing our app, find Queues for Jira Service Management on the Atlassian Marketplace or contact our Sales Department at atlassian@devinti.com.

Additional materials

Check the latest publications about Queues for Jira Service Management:

Find more materials in Articles & Videos chapter.