- Introduction
- About
- First steps
- Migration to Cloud
- Admin's guide
- Global settings
- Configure queues
- Create group
- Edit group
- Manage groups
- Reorder queues
- Date settings
- Import queues
- Export queues
About
A queue is a list of issues that are displayed based on a set of criteria. Jira Service Management by default offers a selection of pre-configured queues which help users organize issues. The default JSM queues have significant limitations. We brought this solution up to the next level and created Queues for Jira Service Management app, in which we added a couple of features that strongly improve the usability.
Our app allows you to create one queue visible across several projects, helping organizations to save time on managing portals for different customers. What’s more, by restricting the visibility of queues to selected users, the app helps teams to navigate through listed queues, boosting their performance and improving the security of service operations.
The Queues for Jira Service Management app supports the following languages: English, German, Polish, and Portuguese.
Key features
The table below presents a comparison between default queues in Jira Service Management and Queues for Jira Service Management app. Check the key features available in our app.
| Feature | JSM Default Queues | Queues for Jira Service Management app |
|---|---|---|
| Creating queues |  |
|
| Editing queues | |
|
| Deleting queues | |
|
| Deleting queues in bulk |  |
|
| Creating queue groups | |
|
| Creating a multi-level structure of groups | |
|
| Custom column view for each queue | |
|
| Cross-project queues | |
|
| Configurable queues' visibility | |
|
| Hiding unused queues | |
|
| Copying existing queues | |
|
| Importing queues from other projects | |
|
| Queue list reordering | |
|
| Sorting lists by any column | |
|
Even though the Queues for Jira Service Management app is dedicated to service projects, you can use it in other types of projects as well. However, you may need a Jira Work Management or Jira Software license.
For information on queues provided by Jira Service Management, see official Atlassian documentation.
Start your journey with the Queues app from First steps chapter.
Get the app
If you are interested in purchasing our app, find Queues for Jira Service Management on the Atlassian Marketplace or contact our Sales Department at atlassian@devinti.com.
Additional materials
Check the latest publications about Queues for Jira Service Management:
- Top 10 Jira Service Management Server features for admins and agents
- How to enhance ITSM performance with Queues for Jira Service Management
- SLA management in Jira Service Management
Find more materials in Articles & Videos chapter.
