- Introduction
- About
- First steps
- Migration to Cloud
- Admin's guide
- Global settings
- Configure queues
- Create group
- Edit group
- Manage groups
- Reorder queues
- Date settings
- Import queues
- Export queues
- User's guide
- Personal preferences
- Searching
- Favorites
- Filtering issues
- Editing assignee
- Issues per page
- Sorting issues
- Hiding queue
- Hiding group
About
A queue is a list of issues that are displayed based on a set of criteria. Jira Service Management by default offers a selection of pre-configured queues which help users organize issues. The default JSM queues have significant limitations. We brought this solution up to the next level and created Queues for Jira Service Management app, also referred to as Queues for JSM, in which we added a couple of features that strongly improve usability.
Our app allows you to create one queue visible across several projects, helping organizations to save time on managing portals for different customers. What’s more, by restricting the visibility of queues to selected users, the app helps teams to navigate through listed queues, boosting their performance and improving the security of service operations.
The Queues for JSM app supports the following languages: English, German, Polish, French, and Portuguese.
Key features
The table below presents a comparison between default queues in Jira Service Management and Queues for JSM app. Check the key features available in our app.
| Feature | JSM Default Queues | Queues for JSM app |
|---|---|---|
| Cross-project queues |  |
 |
| Creating custom queue groups | |
|
| Creating a multi-level structure of groups | |
|
| Configurable queues’ visibility | |
|
| Importing queues from other projects | |
|
| Displaying access to the application under a project | |
|
| Assigning the app’s administrator | |
|
| App’s name personalization | |
|
| Changing the number of issues per page | |
|
| Entering the app via the top navigation bar | |
|
| Creating queues | |
|
| Editing queues | |
|
| Copying existing queues | |
|
| Deleting queues | |
|
| Deleting queues in bulk | |
|
| Hiding unused queues | |
|
| Hiding unused groups | |
|
| Queue list reordering | |
|
| Searching for a queue | |
|
| Starred/Favorites | |
|
| Queue columns adjustment | |
|
| Sorting lists by any column | |
|
| Filters | |
|
| Issue counting | |
|
| Searching for an issue | |
|
| Bulk edit of issues | |
|
| Previewing issue in sidebar/modal | |
|
| Flagging issues | |
|
| Inline assignee editing | |
|
| Inline status editing | |
|
| Due date centric & Time centric SLA support | |
|
Even though the Queues for Jira Service Management app is dedicated to service projects, you can use it in other types of projects as well. However, you may need a Jira Work Management or Jira Software license.
For information on queues provided by Jira Service Management, see official Atlassian documentation.
Start your journey with the Queues for JSM app from First steps chapter.
Get the app
If you are interested in purchasing our app, find Queues for JSM on the Atlassian Marketplace or contact our Sales Department at atlassian@devinti.com.
Additional materials
Check the latest publications about Queues for JSM:
- Top 10 Jira Service Management Server features for admins and agents
- SLA management in Jira Service Management
- 8 Most Common Concerns of Jira Service Management Users (And Solutions To Them)
Find more materials in Articles & Videos chapter.
