A queue is a list of issues displayed based on a set of criteria. Jira Service Management, by default, offers a selection of pre-configured queues that help users organize their issues. The default JSM queues have significant limitations, so we took this solution to the next level and created Queues for Jira & JSM, adding features that greatly improve usability and efficiency.
The app allows you to create one queue visible across several projects, helping save time on managing portals for different customers. By restricting the visibility of queues to selected users, the app allows teams to work on particular tickets and see the specific queues, improving the security of service operations. Additionally, you can customize queue groups into a multi-level group structure, flag important tickets, filter issues, and manage queues in bulk to quickly resolve tickets and increase customer satisfaction.
The Queues for Jira & JSM app supports English, German, Polish, French, and Portuguese, allowing users from various countries to access it. Additionally, the app automatically adjusts to the light or dark mode settings in your Jira and provides a more comfortable viewing experience.
Check the app’s features below and start your journey with the Queues for Jira & JSM app from the First steps chapter.
Deviniti’s Rovo Assistant provides access to a virtual assistant that helps you with configuration, installation, and troubleshooting, enabling quicker and faster navigation through documentation.
See Deviniti’s Rovo Assistant documentation or find it on the Atlassian Marketplace for more information.
Here are the most important actions you can do with Queues for Jira & JSM:
The Queues for Jira & JSM app is dedicated to service projects, but you can also use it in other types of projects. However, you may need a Jira Work Management or Jira Software license.
The table below breaks down all the features and presents a comparison between default queues in Jira Service Management and Queues for Jira & JSM app.
| Feature | JSM Default Queues | Queues for Jira & JSM app |
|---|---|---|
| Cross-project queues |  |
 |
| Creating custom queue groups | |
|
| Creating a multi-level structure of groups | |
|
| Group admin | |
|
| Notifications | |
|
| Configurable queues’ visibility | |
|
| Importing queues from other projects | |
|
| Displaying access to the application under a project | |
|
| Assigning the app’s administrator | |
|
| App’s name personalization | |
|
| Entering the app via the top navigation bar | |
|
| Creating queues | |
|
| Editing queues | |
|
| Bulk change queues | |
|
| Bulk change queues in group | |
|
| Copying existing queues | |
|
| Deleting queues | |
|
| Deleting queues in bulk | |
|
| Hiding unused queues | |
|
| Hiding unused groups | |
|
| Queue list reordering | |
|
| Searching for a queue | |
|
| Starred/Favorites | |
|
| Queue columns adjustment | |
|
| Sorting lists by any column | |
|
| Filters | |
|
| Issue counter | |
|
| Searching for an issue | |
|
| Bulk edit of issues | |
|
| Previewing issue in sidebar/modal | |
|
| Previewing issue in current tab | |
|
| Previewing issue in new tab | |
|
| Flagging issues | |
|
| Inline assignee editing | |
|
| Inline status editing | |
|
| Due date centric & Time centric SLA support | |
|
For information on queues provided by Jira Service Management, see official Atlassian documentation.
Among many possible usages of our app, we selected the most popular cases and gathered them in the Use cases chapter. Based on real examples, read more about how Queues for Jira & JSM app helps to accelerate ticket resolution and enhance team productivity.
If you are interested in purchasing our app, find Queues for Jira & JSM on the Atlassian Marketplace or contact our Sales Department at atlassian@devinti.com.
Are you looking for more solutions to improve the daily work of your team? Discover other apps from Deviniti.
