Apps documentation
Queues for Jira & JSM
Cloud Server/Data Center
Queues for Jira & JSM


Server/Data Center

Release notes
Articles & Videos
Last updated Mar 26, 2024
Jira service desk queues
Queues for Jira Service Management


A queue is a list of issues that are displayed based on a set of criteria. Jira Service Management, by default, offers a selection of pre-configured queues which help users organize issues. The default JSM queues have significant limitations. We brought this solution up to the next level and created Queues for Jira & JSM app, in which we added a couple of features that strongly improve usability.

Our app allows you to create one queue visible across several projects, helping organizations to save time on managing portals for different customers. What’s more, by restricting the visibility of queues to selected users, the app helps teams to navigate through listed queues, boosting their performance and improving the security of service operations.

The Queues for Jira & JSM app supports the following languages: English, German, Polish, French, and Portuguese.

Key features

The table below presents a comparison between default queues in Jira Service Management and Queues for Jira & JSM app. Check the key features available in our app.

Feature JSM Default Queues Queues for Jira & JSM app
Cross-project queues
Creating custom queue groups
Creating a multi-level structure of groups
Configurable queues’ visibility
Importing queues from other projects
Displaying access to the application under a project
Assigning the app’s administrator
App’s name personalization
Changing the number of issues per page
Entering the app via the top navigation bar
Creating queues
Editing queues
Copying existing queues
Deleting queues
Deleting queues in bulk
Hiding unused queues
Hiding unused groups
Queue list reordering
Searching for a queue
Queue columns adjustment
Sorting lists by any column
Issue counting
Searching for an issue
Bulk edit of issues
Previewing issue in sidebar/modal
Flagging issues
Inline assignee editing
Inline status editing
Due date centric & Time centric SLA support

Even though the Queues for Jira & JSM app is dedicated to service projects, you can use it in other types of projects as well. However, you may need a Jira Work Management or Jira Software license.


For information on queues provided by Jira Service Management, see official Atlassian documentation.

Start your journey with the Queues for Jira & JSM app from First steps chapter.

Get the app

If you are interested in purchasing our app, find Queues for Jira & JSM on the Atlassian Marketplace or contact our Sales Department at

Additional materials

Check the latest publications about Queues for Jira & JSM:

Find more materials in Articles & Videos chapter.