Learn about Deviniti apps and functionalities that can be used with Queues for Jira & JSM.
Read about Deviniti apps that are compatible with Queues for Jira & JSM:
The SLA Time Management application simplifies the service level agreements (SLA) management and tracking within Jira and JSM. It provides centralized SLA configuration, real-time monitoring, and flexible calendar settings.
To learn about the SLA Time Management configuration, navigate to the app’s documentation.
Queues for Jira & JSM is compatible with SLA Time Management. Users can display the configured SLA fields as columns in the queue’s issue table, which helps prioritize and view tickets based on SLA status or other key features.
SLA Time Management provides many benefits when integrated with Queues for Jira & JSM. While creating or editing a queue, in the Issues to show field, you can search for SLA values and filter issues by them using JQL. This allows you, for example, to build queues that display tickets close to breaching their SLA. You can read more about using SLA in JQL here.
The table below provides details on this compatibility:
| Field type | Support |
|---|---|
| SLA Time Management |  |
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