This chapter provides information on the features available after installation and guides you through the first steps you should take.
To follow these guides, you need to have Jira Administrator global permission.
As a new user, you may wonder how to start working with the Queues for Jira & JSM app. Let’s start with a brief description of the main features and process.
Once you’ve installed Queues for JSM, following UI elements appear in your Jira:
On the Configuration page, the app is referred to as Deviniti Queues instead of Queues for Jira & JSM for clarity within the Jira interface.
The default name for your Deviniti Queues UI link can be personalized in the Appearance section on the Configuration page.
Let’s begin with the visibility settings. They allow you to limit the number of users managing queues and decide which Deviniti Queues UI link (project and/or global) will be displayed in the Jira UI.
Next step is to configure a queue. You can use Deviniti Queues UI link available in your project or Jira top navigation > Apps.
With navigation options, you’re able to:
The Queues for Jira & JSM app also allows you to import queues - both from the project and JSON file. So, if you already have a JSON file or use native queues in other service projects, importing may make your work easier.
As soon as queues are configured, you can:
Users who can access queues (without administrating them) are able to:
If you can’t find the answer you need in our documentation, raise a support request.
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