- Admin's guide
- Configure queues
- Reorder queues
- Manage groups
- Import queues
- Export queues
- Migration to Cloud
Find Queues for Jira Service Management app on the Atlassian Marketplace.
A queue is a list of issues that are displayed based on a set of criteria. Jira Service Management by default offers a selection of pre-configured queues which help users organize issues. The default JSD queues have significant limitations. We brought this solution up to the next level and created Queues for Jira Service Management app, in which we added a couple of features that strongly improve the usability.
Our app allows to create one queue visible across several projects, helping organizations to save time on managing portals for different customers. What’s more, by restricting the visibility of queues to selected users, the app helps teams to navigate through listed queues, boosting their performance and improving the security of service operations.
Queues for Jira Service Management app supports the following languages: English, German, Polish, and Portuguese.
The table below presents a comparison between default queues in Jira Service Management and Queues for Jira Service Management app.
Table: Comparison between default JSM queues and Queues app
|Feature||JSM Default Queues||Queues for Jira Service Management app|
|Deleting queues in bulk|
|Custom column view for each queue|
|Configurable queues' visibility|
|Hiding unused queues|
|Copying existing queues|
|Importing queues from other projects|
|Queue list reordering|
|Sorting lists by any column|
For information on queues provided by Jira Service Management, see official Atlassian documentation.
To learn more about step-by-step configuration for Jira Administrators, go to Configuring queues.
To read about features available for Jira users, go to User’s guide.
Check out our webinar to learn more.