This chapter provides information on how to configure Queues for Jira & JSM.
Before you start, log in as a user with the Administer Jira global permission.
You need to access the Configuration page to manage global settings for the Queues for Jira & JSM.
To do that, navigate to Jira settings > Apps > Deviniti Queues and open the Configuration page.
On the Configuration page and in this chapter, the app is referred to as Deviniti Queues instead of Queues for Jira & JSM for clarity within the Jira interface.
There are four tabs on the Configuration page:
Save and Discard buttons work globally across all tabs, allowing you to switch between tabs while retaining or canceling any changes made in other views.
Below is a live demo presenting the Configuration page. Additionally, you can review each tab in more detail by following the guide below.
The Permissions tab allows you to configure user permissions globally for all queues. By default, Queues for Jira & JSM are managed by site administrators. However, this permission can be delegated to other groups of users.
Select group or groups of users who can administer Deviniti Queues in addition to users with Administer Jira global permission so that the queues configuration panel is visible for the chosen groups.
Jira Administrator will see all queues despite limited visibility.
The Settings tab allows you to configure the Users’ preferences management and Editing assignee features.
In this section, you can adjust the view of your users’ queues by selecting the features you want to make available to them.
Use the toggles to customize the settings of the following features:
Users can adjust their personal preferences individually, overriding the preferences set here.
For more information on Personal preferences and available features, refer to this chapter.
In the Editing assignee section, you can decide whether users can assign issues to Jira users directly from the view of their queue. When the toggle is turned off, all app users won’t be able to do that.
To learn more about editing assignees, refer to the following chapter.
This tab allows you to choose how users can open Deviniti Queues from the Jira interface.
Deviniti Queues UI link lets you quickly find and access the app within the Jira UI. You can define its name and location in the project’s sidebar and Jira top navigation.
In the Name section, type a name for your Deviniti Queues UI link. Your personalized name will replace the default Deviniti Queues name.
In this section, you can choose the projects where the Deviniti Queues UI link will be visible in the project’s sidebar. You can either select projects from the list or choose:
The Home container toggle allows you to enable or disable the Deviniti Queues UI link in Jira top navigation.
This tab allows you to choose whether we can collect additional data.
To suit your needs better, we need to understand where in Deviniti Queues we should focus our development efforts.
Your agreement allows us to collect numerical, anonymized data explaining how your users interact with Deviniti Queues, so we can let them enjoy their work even more by improving the product’s features and your users’ productivity.
Please see our EULA and Privacy Policy for details.
To enable Data collection, turn on the toggle.
If you can’t find the answer you need in our documentation, raise a support request.
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