- Admin's guide
- Configure queues
- Reorder queues
- Manage groups
- Import queues
- Export queues
- Migration to Cloud
This page provides information on actions which are available for all users.
Queues for Jira Service Management app allows to hide unnecessary queues. This is a view only for logged user. An additional benefit is that hidden queues are not refreshed, so there’s less risk that your Jira will crash or slow down due to a lot of queues refreshing in the same time. The hidden queues are collected in a dedicated folder - user can have access to them anytime.
To change visibility:
- Select the queue you wish to edit.
- Click on the eyeball icon.
A queues visibility is changed.
To sort issues, just click on a column header.
It can be useful especially in case of sort issues by SLAs.
SLA metrics are visible only for users with the global permissions named Jira Service agent access.
- Include as much information as possible to help our support team resolve your issue faster.