Use automation with SLA Time Management

You can use Jira Automation together with the SLA Time Management app to receive notifications or trigger actions when SLA values change. You can find instructions below.

Steps

1. Create a new automation rule.
2. Select Field value changed as a trigger.
3. Select your SLA from the field list.
4. Set change type to Any changes to the field value.
5. Leave For empty as it is, or choose one of the values.
6. Add a JQL condition to your rule.

7. Configure it accordingly.
   Example

   • Use case 1 - Notify when SLA is breached

     `"SLA Name.Breached" = "true"`
   

   • Use Case 2 - Notify when SLA is at risk of being breached

     `"SLA Name.Spent Time Percentage" >= 80 AND "SLA Name.Spent Time Percentage" < 100`
   

8. Add another condition - {{smart values}} condition, that will check for a comment that will be added automatically to prevent sending multiple notifications.
   Configure it accordingly:
   

• Field value - {{comment.body}}
• Condition - does not contain
• Second value - [Automation] SLA breach email sent

  

10. Add a Then action and select Send e-mail/customized e-mail.
11. Configure e-mail options.

    

12. Add another Then component - Comment on work item.
13. Add your comment, for example [Automation] SLA breach email sent
14. Name your rule and turn it on.

Result

This is how your rule should work:

1. Check your SLA status with JQL.
2. Check if a notification has already been sent by checking comments.
3. Send an e-mail notification.
4. Add a comment to prevent sending another notification for this particular case.