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SLA Time Management
Documentation
Migration to Cloud
FAQ
Release notes
SLA/JSM comparison
SLA Time Management
Documentation
Migration to Cloud
FAQ
Release notes
SLA/JSM comparison
Last updated Jul 7, 2025

Permissions - General settings

By default, only users with Administer Jira global permissions can access app configuration panels, however you can allow other users as well. You can select both users and user groups.

  1. Navigate to General settings.
  2. Add users and/or user groups that will be able to use configuration panels and manage SLAs.
  3. Click Save.
Configure an SLA
Configure an SLA

Once you’ve added permissions to specific users or groups, they can access the app panel in Apps on the sidebar.

Tip

To revoke access simply click the X button next to a user or user group and click Save.