Recalculations

The Recalculation feature allows you to update SLA tracking for issues based on new or changed conditions. This is especially useful when SLA rules are modified, workflows change, or data needs to be corrected. You can also change SLAs in issues that were already closed.

Key features:

• Recalculate newly created SLAs to affect previously created issues (open and/or closed).
• Recalculate an existing SLAs after its modification to affect previously created issues (open and/or closed).
• Target specific issues with JQL to precisely define which issues should be included in the recalculation—whether it’s a specific project, issue type, or custom field condition.

Configuration

Steps

1. Navigate to the Recalculations tab in the app.
2. Select issues that an SLA needs to be recalculated for. Use JQL.
3. Select which SLA needs to be recalculated.

   

   Example

   This recalculation uses the duedate> now() and resolution is empty and project = "SLA Time Management" JQL and recalculates the SLA for all issues that:

   • are in the SLA Time Management project.

   • have a due date that has not been exceeded.

   • are not in the Resolved status.

     

4. Click Start.

Result

The SLA has been recalculated for selected issues.