Last updated May 14, 2026

SLA based on Jira SM Assets

SLA Time Management allows calculating your SLA goals and calendars dynamically based on Jira Service Management Assets.

Before you start

Before configuring the SLA goal, create the required object types in Jira SM Assets.

Create the Calendar object type

In Jira SM Assets, create an object type named Calendar.
Add a Name attribute (type: Text) to store the calendar name.

Create the SLA object type

Create an object type named SLA.
Add the following attributes:
- Name (type: Text)
- Duration (type: Text) - stores the SLA duration value (for example, 4h 20m)
- Calendar (type: Object, referencing the Calendar object type)

Important

The Calendar attribute must be configured as an Object reference (type: Object), not a plain text field. A text field containing the calendar name will not work — the SLA panel will display “Calendar not found”.

Create Calendar objects and link them to the SLA app

Create Calendar objects in Assets

In Assets, open the Calendar object type.
Create an object for each calendar you want to use (e.g., Business Hours, 24/7).

Link Calendar objects to SLA Time Management calendars

Each Calendar object in Assets must be explicitly linked to its corresponding calendar in the SLA Time Management app. This step is required for the dynamic calendar lookup to work.

In SLA Time Management, navigate to Calendars.
Open the calendar you want to link (e.g., Business Hours).
Edit the calendar and select the corresponding Calendar object from Assets.
Save the changes.
Repeat for each calendar you intend to use with Assets-based SLAs.

Info

Without this link, the SLA engine cannot resolve the calendar object reference even if the attribute is correctly configured as an Object reference.

Create SLA objects

In Assets, open the SLA object type.
Create an object for each SLA configuration. For each object:
- Set the Name (e.g., Standard SLA).
- Set the Duration to the desired time value (e.g., 4h 20m).
- Set the Calendar field to one of the Calendar objects you created in Part 2.

Configure the SLA goal

With Assets configured, set up the SLA goal in SLA Time Management.

Select Assets-based duration as the goal target type.
Select the Jira field that references your SLA asset object.
Provide the JSON path to the Duration attribute.
Set the calendar type to Dynamic.
Provide the JSON path to the Calendar attribute.