Goals

Set a goal that will be tracked by the SLA app. Name the goal and create or choose a Calendar with work days and holidays that it will be based on.

You can set the following goal target types:

• Duration - SLA target based on set duration (in hours) and calendar. Tracks elapsed time within working hours.
• Business days offset - SLA target based on number of business days and calendar. Ends at workday close, unaffected by pause conditions.
• Date - SLA target based on selected date and calendar. Pause doesn’t delay target, only stops tracking.
• Assets-based duration - SLA goal and calendar are dynamically calculated based on values retrieved from Assets. See details in SLA based on Jira SM Assets.
• Unspecified - set if you don’t want to set time goals. Track how much time is spent in each status without putting pressure on the respondents.