Here you can find a comprehensive list of Jira fields that are supported by SLA Time Management and can be used in the SLA conditions section to start/stop/pause the timers.
| Fields type | Operator | Field values |
|---|---|---|
| Assignee | Is set Changes from unassigned Changes to unassigned Reassigns |
- |
| Issue | Created | - |
| Last internal comment | Added by | Assignee Reporter Anyone with access |
| Last public comment | Added by | Assignee Reporter Anyone with access |
| Priority | Changes to one of | Priorities defined in the instance |
| Resolution | Is set Clears |
- |
| Status | Changes to one of Additional filtering options to specify from which status an SLA should be triggered: -Only selected statuses -All besides selected |
Statuses defined in the instance |
| Field type | Operator | Field values |
|---|---|---|
| Assets | Is not empty Changes to any of Changes to all of |
Values defined in the instance |
| Checkboxes | Changes to any of Changes to all of |
Values defined in the instance |
| Multi select | Changes to any of Changes to all of |
Values defined in the instance |
| Single select | Changes to one of | Values defined in the instance |
| Text field | Changes to Is not Contains Does not contain |
Values defined in the instance |
| Radio button | Changes to one of | Values defined in the instance |
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