Email notifications

Learn how to update customer notification links to point to your Theme Extension page.

By default, automated email notifications sent by Jira Service Management contain a link that directs customers to the native JSM Customer Portal. When using Theme Extension for Jira Service Management, you can update these links manually in each project so that customers are redirected to the correct Theme Extension page instead.

Change the link in the JSM space’s notification email template from:

<a class="jsd-issue-link" href="${request.url}">view request</a>

To the specific URL navigating to the themed Page:

<a class="jsd-issue-link" href="https://(YourThemeExtensionDomain)/page/1/project/(ProjectID)/issue/${issue.key}">view request</a>

Tip

The Theme Extension Page URL can be broken down into two parts:

URL part	Example	Action
Portal base URL	`https://yourinstance.customerportal.app/page/1/project/10002`	Copy from any open issue in the Theme Extension Page view for that Space (Project)
Issue identifier	`issue/${issue.key}`	Use the dynamic variable `${issue.key}`

For detailed instructions on configuration, check the Quick Guide below:

Warning

Setting a custom link for notification email template must be done individually for each Space (Project) as there’s no global setting.
If a Space (Project) is moved to a different site or the Theme Extension domain changes, the links must be updated again.

Email notifications

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