Apps documentation
Theme Extension for Jira Service Management
Cloud Server/Data Center
Theme Extension for Jira Service Management

Cloud

Server/Data Center

Documentation
FAQ
Release notes
Last updated Aug 5, 2022

Pages

See how to create and manage Pages

Warning

Before you start, log in as a user with Jira Administrators global permissions. For more information, see Atlassian documentation.

Pages are individual environments where your customers can interact with your organization and get all the necessary support.

Each Page acts as and replaces a traditional Customer Portal or Help Center experience, leaving you with a highly customizable space that you can tailor to your needs. Pages can contain multiple service projects, depending on your preference.

Creating a Page

Steps

  1. In the Pages configuration section, click Add page.
    Theme Extension for Jira Service Management - Add page
    Theme Extension for Jira Service Management - Add page
  2. Enter a Page name.
    Note

    Page name can be maximum 48 characters long.

  3. Choose the projects you want to display on the Page.
  4. Choose one of the templates.
  5. Click Confirm.
    Theme Extension for Jira Service Management - Confirm adding
    Theme Extension for Jira Service Management - Confirm adding

Result

The Page is created. You can now visit it by clicking the URL suffix as shown below.

Theme Extension for Jira Service Management - Page added
Theme Extension for Jira Service Management - Page added

Theme Extension for Jira Service Management - Page visited
Theme Extension for Jira Service Management - Page visited
Tip

You can right-click on the URL suffix to copy and share the link to the Page with your customers.

Managing Pages

You can manage your Pages using the actions menu.

Theme Extension for Jira Service Management - Actions menu
Theme Extension for Jira Service Management - Actions menu

Click on one of the icons to access the following actions:

  • Edit - which gives you access to the Page editor, where you can further customize the Page, change its template and add new projects.
  • Visit - shows the Page as it’s visible for other customers.
  • Delete - removes the Page along with its project configuration.
Note

If you delete a Page, its template will still be available in the Templates gallery.

Next up

You can further customize your Page by changing colors and adding various elements. For more instructions, go to Page editor.

Need help?

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