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Theme Extension for Jira Service Management
Cloud Server/Data Center
Theme Extension for Jira Service Management

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Last updated Jun 28, 2023

Permissions

Learn how you can restrict access to Pages and their Items

Permissions refer to the visibility of your Pages and page-related Items: Projects (Customer Portals), Portal Groups (Request type groups) and individual Request types. By setting permissions you can determine the user access restrictions.

There are several options for restricting access:

  • All users with access makes your Page or page-related Items visible to every user who has access to the Help Center.
  • No access means that your Page or page-related Items will be hidden to all users.
  • Selected users enables you to define particular Users, User Scopes, Groups or Organizations who can display your Page and page-related Items.

The Permissions feature enables you to configure a particular Page or page-related Item for which you want to set access restrictions.

Note

All Items to which you can restrict access, inherit permissions from their parent Items. That’s why for a user to access a particular Project it is necessary to have permissions for the Page to which this Project is assigned.

Setting Page permissions

Info

Before you start, log in as a user with Jira Administrators global permissions. For more information, see Atlassian documentation.

Steps

  1. Go to the Permissions configuration section.
Note

Keep in mind that setting permissions is possible only if you’ve already created a Page. If you haven’t configured any Page yet, start with adding your Page.

Theme Extension for Jira Service Management - Permissions
Theme Extension for Jira Service Management - Permissions
  1. Click the cog icon next to the Page name.
Theme Extension for Jira Service Management - Permissions Configuration
Theme Extension for Jira Service Management - Permissions Configuration
  1. In the Page permissions section you can determine access restrictions. Select one of the available options:
  • All users with access
  • No access - it should be hidden
  • Selected users
Info

By choosing the Selected users option, it is necessary to introduce particular Users, User Scopes, Groups or Organizations who will have access to your Page. You can start typing in their names and the hints appear as you type.

Theme Extension for Jira Service Management - Permissions Selected Users
Theme Extension for Jira Service Management - Permissions Selected Users
  1. To store your configuration of permissions, click Save.
Theme Extension for Jira Service Management - Restrict Access
Theme Extension for Jira Service Management - Restrict Access

Result

The configuration of permissions is established and access to your Page is restricted.

Setting Items permissions

Info

Before you start, log in as a user with Jira Administrators global permissions. For more information, see Atlassian documentation.

Steps

  1. Go to the Permissions configuration section.
Theme Extension for Jira Service Management - Permissions
Theme Extension for Jira Service Management - Permissions
Tip

By clicking the expand icon next to the Page name you can check the page-related Items.

Theme Extension for Jira Service Management - Permissions Expand
Theme Extension for Jira Service Management - Permissions Expand
  1. Click the cog icon next to the page-related Item for which you want to configure permissions.
Theme Extension for Jira Service Management - Permissions Configuration
Theme Extension for Jira Service Management - Permissions Configuration
  1. You will see the permissions section, related to the chosen Item, where you can determine access restrictions. Select one of the available options:
  • All users with access
  • No access - it should be hidden
  • Selected users
Info

By choosing the Selected users option, it is necessary to introduce particular Users, User Scopes, Groups or Organizations who will have access to your Item. You can start typing in their names and the hints appear as you type.

Theme Extension for Jira Service Management - Permissions Selected Users
Theme Extension for Jira Service Management - Permissions Selected Users
  1. To store your configuration of permissions, click Save.
Theme Extension for Jira Service Management - Saving Configuration
Theme Extension for Jira Service Management - Saving Configuration

Result

The configuration of permissions is established and access to the chosen Item is restricted.

Theme Extension for Jira Service Management - Permissions Saved
Theme Extension for Jira Service Management - Permissions Saved
Note

You can always check the granted type of permissions. The label displayed next to the name of your Page or page-related Item reflects its accessibility to users.

Theme Extension for Jira Service Management - Permissions Labels
Theme Extension for Jira Service Management - Permissions Labels
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