Introduction to Use Cases

Actions for Jira Service Management

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Last updated Dec 9, 2019

Use cases

This page provides information about possible use cases of Actions for Jira Service Management.

Among many examples of Actions application usage, we selected four most popular cases:

Self-service request editing: Allow your users to edit their requests.
Customer surveys: Conduct customer surveys in Jira Service Management.
Approvals with comments: Approve or reject requests with providing reasons.
Assign agents to requests based on language: Assign agents to the requests based on the reporter’s language.

Introduction to Use cases with Actions for Jira Service Management