Synchronized data from Active Directory can be displayed on Customer Portal. It allows, for example, to improve communication thanks to presenting additional information, such as telephone number to the ticket’s creator.
Steps
To present synchronized data on Customer Portal:
Go to Jira Administration > Issues.
Select Custom fields from the menu in the Fields section.
Go to [Deviniti] User’s attribute from Active Directory (AD) custom field. Active Directory Attributes Sync for Jira - Presenting users AD attributes in Jira Service Management
Select Configure. Configure Custom Field: User’s attributes screen is displayed.
Select Edit options. Active Directory Attributes Sync for Jira - Presenting users AD attributes in Jira Service Management
Select Show in Customer Portal.
Active Directory Attributes Sync for Jira - Presenting users AD attributes in Jira Service Management
Click Save.
Result
Synchronized data is displayed on Customer Portal.
Figure: Ticket on Customer Portal with synchronized data from Active DirectoryActive Directory Attributes Sync for Jira - Presenting users AD attributes in Jira Service Management
