Apps documentation
Active Directory Attributes Sync
Active Directory Attributes Sync
Guides
FAQ
Release notes
Last updated Mar 8, 2021

Presenting synchronized data in Jira issues

You can display the synchronized AD data in a Jira issue in order to make it available at a glance. It’s a big help for assignees to easily contact reporters by phone or email, or to check any important user details, like the department, office address or manager’s name.

Adding new custom field

To use this feature you’ll need to add the appropriate custom field to Jira.

Info

For more information on adding a custom field, see the official Atlassian documentation.

Steps

To add a custom field presenting Active Directory data in Jira:

  1. Go to Jira Administration > Issues.
  2. Select Custom fields from the menu in the Fields section.
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Add custom field
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Add custom field
  3. Click Add custom field.
  4. Select [Deviniti] User’s attribute from Active Directory (AD) in the advanced section.
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Add custom field
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Add custom field
  5. Click Next.
  6. Enter a Name for this custom field and its description (optional).
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Add custom field
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Add custom field
  7. Click Create.
  8. Configure the context of your custom field and clik Create.
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Add custom field
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Add custom field
  9. Select the screens on which this custom field will be displayed and click Update.
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Add custom field
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Add custom field

Result

New custom field of the [Deviniti] User’s attribute from Active Directory (AD) type is added to Jira.

Presenting synchronized data

Next step after adding the custom field to Jira is to choose what AD information should be presented and where.

Steps

To display Active Directory data in a Jira issue:

  1. Go to Jira Administration > Issues.
  2. Select Custom fields from the menu in the Fields section.
  3. Go to [Deviniti] User’s attribute from Active Directory (AD) custom field.
  4. Select Configure.
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Configure the AD custom field
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Configure the AD custom field
  5. Select Edit options.
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Configure the AD custom field
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Configure the AD custom field
  6. Configure the following:
    • Display Active Directory attributes for: Select user whose attributes will be displayed in the Jira issue. It can be reporter, assignee, current user, or any user indicated by reference to the Active Directory.
    • Fields to display: Choose which fields should be displayed in the Jira issue. Press and hold the Ctrl key to select more than one field.
    • Hide attributes labels: You can decide to hide labels in the Jira issue, so that only the attributes are visible, and words such as “manager”, “mobile phone”, or “department” remain hidden.
    • Show in Customer Portal: Select this option to display synchronized data from Active Directory on the Customer Portal.
    • Pretty print CF value: Select this option to make the format of your custom field’s data simpler and easier to read. You may need it while using the data in reports, CSV files, ScriptRunner, or other integrations.
  7. Click Save.
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Configure the AD custom field
    Active Directory Attributes Sync for Jira - Presenting synchronized data in Jira issues: Configure the AD custom field
Note

Remember to add your AD custom field to relevant screens.

Result

Synchronized AD data is displayed in a Jira issue.

Example

Here’s an example of a Jira issue with synchronized Active Directory data:

Need help?

If you can’t find the answer you need in our documentation, raise a support request.
Include as much information as possible to help our support team resolve your issue faster.