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Extension for Jira Service Management
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Extension for Jira Service Management

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Last updated Sep 11, 2019

Add user’s IP address

This section provides information on Add user’s IP address post function provided by Extension for Jira Service Management app.

Add user’s IP address post function allows to add IP address of logged user to issue’s comment (internal) or to any other custom field. Custom field should be one of the following type:

  • Text field (single line)
  • Text field (multi-line)
  • Text field (read only)
Warning

Before you start, log in as a user with the Jira Administrators global permission.

Info

For information on adding a post function to a workflow’s transition, see Adding a post function.

Add post function

Steps

To add an Add user’s IP address post function:

  1. Go to the Post Functions section.
  2. Click Add post function.
    Adding user's IP address post function with Extension for Jira Service Management
    Adding user's IP address post function with Extension for Jira Service Management
  3. Select Deviniti [Extension for Jira Service Management] - Add user’s IP address post function.
  4. Click Add.
    Adding user's IP address post function with Extension for Jira Service Management by adding post function to transition
    Adding user's IP address post function with Extension for Jira Service Management by adding post function to transition
  5. Select field or custom field which will store IP address.
    Note
    • The Comment field is selected field by default.
    • Select Include proxy server addresses, if you want to show IP addresses in the issue view. Remember, it works if the proxy is public.
  6. Click Add.
    Adding user's IP address post function with Extension for Jira Service Management by adding a field
    Adding user's IP address post function with Extension for Jira Service Management
    Note
    • Options for editing or deleting configuration are at the right of the table.
    • Move the post function to the bottom of the list.
    Adding user's IP address post function with Extension for Jira Service Management by editing it
    Adding user's IP address post function with Extension for Jira Service Management
    Adding user's IP address post function with Extension for Jira Service Management by editing it
    Adding user's IP address post function with Extension for Jira Service Management
  7. Click Publish.
    Adding user's IP address post function with Extension for Jira Service Management
    Adding user's IP address post function with Extension for Jira Service Management
  8. When you are finished, click Publish. The dialog allows you to publish your draft and, optionally, save your original workflow as an inactive backup.
    Adding user's IP address post function with Extension for Jira Service Management
    Adding user's IP address post function with Extension for Jira Service Management

Result

The Add user’s IP address post function is added.

Use Add user’s IP address

The example presents how Add user’s IP address post function works on the transition from In Progress status to Pending in this issue.

To check if post function works:

  1. Create a new issue.
    Note
    Remember to select issue type defined in the workflow created above.
  2. Change the status to In Progress.

Adding user's IP address custom field with Extension for Jira Service Management in the issue view
Adding user's IP address custom field with Extension for Jira Service Management in the issue view
3. Set the Pending status.
4. Check if Add user’s IP address custom field is displayed.

Now you can see user's IP address custom field with Extension for Jira Service Management in the issue view
Now you can see user's IP address custom field with Extension for Jira Service Management in the issue view

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