Add user’s IP address

This section provides information on Add user’s IP address post function provided by Extension for Jira Service Management app.

Add user’s IP address post function allows to add IP address of logged user to issue’s comment (internal) or to any other custom field. Custom field should be one of the following type:

• Text field (single line)
• Text field (multi-line)
• Text field (read only)

Add post function

Steps

To add an Add user’s IP address post function:

1. Go to the Post Functions section.
2. Click Add post function.
   

   

3. Select Deviniti [Extension for Jira Service Management] - Add user’s IP address post function.
4. Click Add.
   

   

5. Select field or custom field which will store IP address.
   
   Note

   • The Comment field is selected field by default.
   • Select Include proxy server addresses, if you want to show IP addresses in the issue view. Remember, it works if the proxy is public.
6. Click Add.
   

   

   Note

   • Options for editing or deleting configuration are at the right of the table.
   • Move the post function to the bottom of the list.

   

   

7. Click Publish.
   

   

8. When you are finished, click Publish. The dialog allows you to publish your draft and, optionally, save your original workflow as an inactive backup.
   

   

Result

The Add user’s IP address post function is added.

Use Add user’s IP address

The example presents how Add user’s IP address post function works on the transition from In Progress status to Pending in this issue.

To check if post function works:

1. Create a new issue.
   
   Note

   Remember to select issue type defined in the workflow created above.
2. Change the status to In Progress.

• Include as much information as possible to help our support team resolve your issue faster.