- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Bundled Fields Overview
- Adding Bundled Fields
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Supported fields
- Visibility
- Request Types visibility
- Fields visibility
- Customer Portal visibility
- Options visibility
- Requirements visibility
- SLAs visibility
- Java API
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Links
- Export list
- Split column
- Request details view
- Additional fields
- Additional options
- Compatibility
- Configuration Manager
Configuration Manager for Jira
Learn how Extension is compatible with Configuration Manager for Jira.
Configuration Manager for Jira is a powerful app that allows you to manage configuration changes conveniently and automatically transfer them between different Jira instances. In case you need to use the functionality of Extension for Jira Service Management across different environments, you can transfer the Visibility and Dynamic Forms configurations straight to another instance or project, without having to go through the setup process again. For further details on how that compatibility works, visit Integration Rules.
Common Use Cases
Project Template
If you frequently create service projects and need to complete the same configuration, you can create a project snapshot which contains the Dynamic Forms and Visibility configurations as a reusable template. You can then recreate the same configuration as many times as you need.
Update an existing project configuration
When you make changes to the Extension configuration in one of the existing service projects, you can transfer it to another existing project in the same Jira instance.
For more examples of use cases, visit the Configuration Manager documentation.
If you can’t find the answer you need in our documentation, raise a support request.