- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Overview
- Add Bundled Field
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Supported fields
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Visibility of Customer Portal
- Java API visibility
- Request Types
- Links
- Request Form
- Additional custom fields
- Fields visibility
- Fields requirements
- Options visibility
- Additional options
- Request detail view
- Fields visibility
- Additional options
- My requests list
- Export list
- Show SLAs
- Configuration Manager Compatibility
- Introduction
Last updated Jan 4, 2019
Request Types
This section provides information about new features for Request types provided by Extension for Jira Service Management.
Request types let you define and organize incoming issues and your service team can more efficiently help your customers. Jira Service Management provides a set of default request types that are configured for basic IT help desk scenarios. You can configure the default request types or add new ones to suit the needs of your customers and team.
Note
For more information about creating request types in Jira Service Management, see official Atlassian documentation.
To improve the quality of your work with request types on the Customer Portal we’ve created two new features:
- Split column: Allows to divide a list of request types into two columns, that makes all options well seen and free space on the site is well organized.
- Request Types visibility: Helps to define for whom the selected request types should be visible. In an easy way you can limit the visibility of the element for a specific groups of users.
