Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management


Server/Data Center

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Last updated Jan 4, 2019

Request Types

This section provides information about new features for Request types provided by Extension for Jira Service Management.

Request types let you define and organize incoming issues and your service team can more efficiently help your customers. Jira Service Management provides a set of default request types that are configured for basic IT help desk scenarios. You can configure the default request types or add new ones to suit the needs of your customers and team.

For more information about creating request types in Jira Service Management, see official Atlassian documentation.
To improve the quality of your work with request types on the Customer Portal we’ve created two new features:
  • Split column: Allows to divide a list of request types into two columns, that makes all options well seen and free space on the site is well organized.
  • Request Types visibility: Helps to define for whom the selected request types should be visible. In an easy way you can limit the visibility of the element for a specific groups of users.