- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Overview
- Add Bundled Field
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Supported fields
- Visibility
- Request Types visibility
- Fields visibility
- Customer Portal visibility
- Options visibility
- Requirements visibility
- SLAs visibility
- Java API
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Links
- Export list
- Split column
- Request details view
- Additional fields
- Additional options
- Compatibility
- Configuration Manager
Last updated Aug 13, 2020
Dynamic Forms
This page provides information on configuring Dynamic Forms.
A Dynamic Forms feature allows to create conditions which field should be displayed after selecting the option in the previous field. For example, the Priority field has two options: High and Medium. If you select High, the Reason field will show up. If you select Medium, the Due date field will show up.
Note
This feature works only on the Customer Portal. To create Dynamic Forms in Jira, use Dynamic Forms for Jira app.
There are two types of Dynamic Forms configuration:
- Global configuration: it relates to all service projects.
- Project configuration: it is dedicated to one service project.
Note
This option is not dedicated for creating long forms due to being limited to the third level. To create specific forms, see Multilevel Structure feature.
