Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

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FAQ
Release notes
Last updated Jan 4, 2019

Export Issue

This section provides information on how to export selected requests to the .DOC file.

Steps

To set configuration:

  1. Choose Projects at the top of the screen.
  2. Choose the service project you want to configure.
  3. From service project sidebar, select Project settings > General in the Extension for Jira Service Management section.
  4. Go to the Export Issue section.
  5. Set the state of Export issue switch to on.
    Setting Export Issue in the request details view on the Customer Portal with Extension for Jira Service Management
    Setting Export Issue in the request details view on the Customer Portal with Extension for Jira Service Management
  6. Go to Customer channels.
  7. Click Visit the portal or copy and paste a link into a browser address bar.
  8. Create a request.
  9. Check if Export is displayed on the right panel of screen on the Customer Portal.
  10. Click the Export icon.
    Now you can create Jira Service Management requests with Export Issue configuration in the request details view on the Customer Portal
    Now you can create Jira Service Management requests with Export Issue configuration in the request details view on the Customer Portal

Result

A request on the Customer Portal is exported to the .DOC file and saved on your computer.

Warning
Remember, if you export a request to the .DOC file, there are contained all comments, not only shared with customers, but even internal comments added to the issue view.
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