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Extension for Jira Service Desk

Jira Server
HOSTING
Last updated Aug 1, 2017

General

This page describes general project settings provided by Extension for Jira Service Desk app.

A General tab under the Project settings allows to set additional configurations:

  • Show Assignee: Show assignee on request on the Customer Portal and select statuses for which assignee should be displayed.
  • Split Columns: Divide a list of request types on the customer portal into two columns.
  • Export Issue: Enable export request on the customer portal.
  • Show Attachments: Show attachments on request on the customer portal.
  • Remove None: Select fields for which the ‘None’ option won’t be displayed (only single-select).
  • Remove Optional: Select fields for which the ‘Optional’ label won’t be displayed.
  • Fill User Picker: Select fields which will be filled in with the currently logged user (only user-picker fields).
  • Restrict access to remove participants: Select on which request types removing participants won’t be possible.