- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Bundled Fields Overview
- Adding Bundled Fields
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Supported fields
- Visibility
- Request Types visibility
- Fields visibility
- Customer Portal visibility
- Options visibility
- Requirements visibility
- SLAs visibility
- Java API
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Links
- Export list
- Split column
- Request details view
- Additional fields
- Additional options
- Compatibility
- Configuration Manager
Issue Links
Learn how to show issues linked to requests on the Customer Portal.
The Issue Links functionality enables you to display the issues which are linked to your request in Request Details View on the Customer Portal.
Configuring Issue Links
To set the feature configuration and see the issues which are linked to a particular request on the Customer Portal and displayed together with the link relation, follow the below steps.
Steps
- Choose Projects from the top navigation bar.
- Choose the service project you want to configure.
- From service project sidebar, select Project settings > Issue Links in the Extension for Jira Service Management section.
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Turn on the toggle next to Issue Links.
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Click Add.
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When the Add Issue Links dialog box appears, configure the following:
- Select Request Type which should include the Issue Links section in Request Details View.
- Determine Types of Links which should be displayed in Issue Links.
- Choose Fields which should be used to present information in Issue Links.
The enabled Issue Links section always shows linked issues by displaying the following information:
- Issue key
- Issue icon
- Issue name
By selecting Fields for the Issue Links section it’s possible to display additional information concerning linked issues. You can choose between the following field types: Summary, Due date, Reporter, Assignee, Priority, Updated and Status.
- To store your configuration of Issue Links, click Save.
Result
The Issue Links section is configured.
You can manage the Issue Links configuration by using the Actions menu. To edit settings, click the Pen icon. To remove the selected configuration, click the Bin icon.
Next steps
The Customer Portal users by accessing the Request Details View related to the request for which configuration is set can display the Issue Links section with additional information about linked issues.
If no issues are linked to your request, the Issue Links section doesn’t appear in Request Details View on the Customer Portal.
If the user doesn’t have sufficient permissions to display the issue which has been linked to your request, they still see the fields that have been set in the Add Issue Links configuration. However, the issue’s redirecting link displays as inactive so the user can’t open it in Issue View.
Each Issue Links group is expanded only when it contains up to three linked issues at a time.
If at least one group contains more than three linked issues, it collapses along with all other groups.
If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.
