Issue Links

Learn how to show issues linked to requests on the Customer Portal.

The Issue Links functionality enables you to display the issues which are linked to your request in Request Details View on the Customer Portal.

Configuring Issue Links

To set the feature configuration and see the issues which are linked to a particular request on the Customer Portal and displayed together with the link relation, follow the below steps.

Steps

1. Choose Projects from the top navigation bar.
2. Choose the service project you want to configure.
3. From service project sidebar, select Project settings > Issue Links in the Extension for Jira Service Management section.

4. Turn on the toggle next to Issue Links.

5. Click Add.
   

   

6. When the Add Issue Links dialog box appears, configure the following:

• Select Request Type which should include the Issue Links section in Request Details View.
• Determine Types of Links which should be displayed in Issue Links.
• Choose Fields which should be used to present information in Issue Links.

7. To store your configuration of Issue Links, click Save.

Result

The Issue Links section is configured.

Next steps

The Customer Portal users by accessing the Request Details View related to the request for which configuration is set can display the Issue Links section with additional information about linked issues.

Note

If the user doesn’t have sufficient permissions to display the issue which has been linked to your request, they still see the fields that have been set in the Add Issue Links configuration. However, the issue’s redirecting link displays as inactive so the user can’t open it in Issue View.

Note

Each Issue Links group is expanded only when it contains up to three linked issues at a time.

If at least one group contains more than three linked issues, it collapses along with all other groups.