Issue Links

This section provides information on how to present on the Customer Portal issues linked to the current request.

Steps

To set configuration:

1. Choose Projects from the top navigation bar.

2. Choose the service project you want to configure.

3. From service project sidebar, select Project settings > Issue Links in the Extension for Jira Service Management section.
   

   Note

   To activate configuration, set the state of switch to on.

4. Click Add.
   

   

The Add Issue Links dialog box appears.
6. Configure the following:
* Request Type: Select for which request type issue link panel will be visible.
* Types of Links: Select which types of links will be displayed on the panel.
* Fields: Select which fields (Summary, Due date, Reporter, Assignee, Priority, Updated and Status) will be displayed on the panel.

7. Click Save.

Result

The new issue link is added.

Go to the Customer Portal to check if issue links are displayed at the right panel on the Customer Portal.

Note

If an issue is linked to the request, and the user doesn’t have sufficient permissions to view it, they will still see its fields that have been set in the configuration but the redirecting link will be inactive. Therefore, the user won’t be able to open that issue in the Issue View.

Note

• Options for editing or deleting configuration are at the right of the table. Click the pencil icon to edit or the trash icon to remove selected configuration.
• Each group is expanded only when it contains up to 3 linked issues at a time. If at least one group contains more than 3 linked issues, it collapses along with all other groups.

• Include as much information as possible to help our support team resolve your issue faster.