How to design your own Jira Service Desk Customer Portal? Sign up for the free webinar on June 12!

Extension for Jira Service Desk

Jira Server
HOSTING
Last updated Jan 4, 2019

Issue Links

This section provides information on how to present on the Customer Portal issues linked to the current request.

Steps

To set configuration:

  1. Choose Projects at the top of the screen.
  2. Choose the service desk project you want to configure.
  3. From service desk project sidebar, select Project settings > Issue Links in the Extension for Jira Service Desk section.

    Note

    To activate configuration, set the state of switch to on.

  4. Click Add.

    Setting Issue Links with Extension for Jira Service Desk in the request detail view on the Customer Portal
    Setting Issue Links with Extension for Jira Service Desk in the request detail view on the Customer Portal
    The Add Issue Links dialog box appears.

  5. Configure the following:

    • Request Type: Select for which request type issue link panel will be visible.
    • Types of Links: Select which types of links will be displayed on the panel.
    • Fields: Select which fields (Summary, Due date, Reporter, Assignee, Priority, Updated and Status) will be displayed on the panel.
      Note

      An IssueKey with issue icon and name are always displayed on the panel.

  6. Click Save.

Setting Issue Links with Extension for Jira Service Desk in the request detail view on the Customer Portal by adding a request type, types of links and fields
Setting Issue Links with Extension for Jira Service Desk in the request detail view on the Customer Portal

Result

The new issue link is added.

Setting Issue Links with Extension for Jira Service Desk in the request detail view on the Customer Portal by adding a configuration to the list
Setting Issue Links with Extension for Jira Service Desk in the request detail view on the Customer Portal
Note

Options for editing or deleting configuration are at the right of the table. Click the pencil icon to edit or the trash icon to remove selected configuration.

Warning

If no issues are linked to the issue, the issue links panel does not appear on the Customer Portal.

Next steps

Go to the Customer Portal to check if issue links are displayed at the right panel on the Customer Portal.

Now you can create Jira Service Desk requests with Issue Links configuration in the request detail view on the Customer Portal
Now you can create Jira Service Desk requests with Issue Links configuration in the request detail view on the Customer Portal
Need help?

If you can’t find the answer you need in our documentation, raise a support request*.

*Include as much information as possible to help our support team resolve your issue faster.