Learn how to show issues linked to requests on the Customer Portal.
The Issue Links functionality enables you to display the issues which are linked to your request in Request Details View on the Customer Portal.
To set the feature configuration and see the issues which are linked to a particular request on the Customer Portal and displayed together with the link relation, follow the below steps.
Turn on the toggle next to Issue Links.
Click Add.
When the Add Issue Links dialog box appears, configure the following:
The enabled Issue Links section always shows linked issues by displaying the following information:
By selecting Fields for the Issue Links section it’s possible to display additional information concerning linked issues. You can choose between the following field types: Summary, Due date, Reporter, Assignee, Priority, Updated and Status.
The Issue Links section is configured.
You can manage the Issue Links configuration by using the Actions menu. To edit settings, click the Pen icon. To remove the selected configuration, click the Bin icon.
The Customer Portal users by accessing the Request Details View related to the request for which configuration is set can display the Issue Links section with additional information about linked issues.
If no issues are linked to your request, the Issue Links section doesn’t appear in Request Details View on the Customer Portal.
If the user doesn’t have sufficient permissions to display the issue which has been linked to your request, they still see the fields that have been set in the Add Issue Links configuration. However, the issue’s redirecting link displays as inactive so the user can’t open it in Issue View.
Each Issue Links group is expanded only when it contains up to three linked issues at a time.
If at least one group contains more than three linked issues, it collapses along with all other groups.
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