Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

Documentation
FAQ
Release notes
Articles & Videos
Last updated Dec 1, 2021

Issue Links

This section provides information on how to present on the Customer Portal issues linked to the current request.

Steps

To set configuration:

  1. Choose Projects from the top navigation bar.

  2. Choose the service project you want to configure.

  3. From service project sidebar, select Project settings > Issue Links in the Extension for Jira Service Management section.

    Note

    To activate configuration, set the state of switch to on.

  4. Click Add.

    Setting Issue Links with Extension for Jira Service Management in the request details view on the Customer Portal
    Setting Issue Links with Extension for Jira Service Management in the request details view on the Customer Portal

The Add Issue Links dialog box appears.
6. Configure the following:
* Request Type: Select for which request type issue link panel will be visible.
* Types of Links: Select which types of links will be displayed on the panel.
* Fields: Select which fields (Summary, Due date, Reporter, Assignee, Priority, Updated and Status) will be displayed on the panel.

Note

An Issue key with issue icon and name are always displayed on the panel.

  1. Click Save.
Extension for Jira Service Management - Issue Links configuration
Extension for Jira Service Management - Issue Links configuration

Result

The new issue link is added.

Setting Issue Links with Extension for Jira Service Management in the request details view on the Customer Portal by adding a configuration to the list
Setting Issue Links with Extension for Jira Service Management in the request details view on the Customer Portal

Go to the Customer Portal to check if issue links are displayed at the right panel on the Customer Portal.

Now you can create Jira Service Management requests with Issue Links configuration in the request details view on the Customer Portal
Now you can create Jira Service Management requests with Issue Links configuration in the request details view on the Customer Portal

Note

If an issue is linked to the request, and the user doesn’t have sufficient permissions to view it, they will still see its fields that have been set in the configuration but the redirecting link will be inactive. Therefore, the user won’t be able to open that issue in the Issue View.

Jira Service Management Customer Portal permissions
Jira Service Management Customer Portal permissions

Note
  • Options for editing or deleting configuration are at the right of the table. Click the pencil icon to edit or the trash icon to remove selected configuration.
  • Each group is expanded only when it contains up to 3 linked issues at a time. If at least one group contains more than 3 linked issues, it collapses along with all other groups.
Extension for Jira Service Management - Extended linked issues
Extension for Jira Service Management - Extended linked issues
Extension for Jira Service Management - Collapsed linked issues
Extension for Jira Service Management - Collapsed linked issues
Warning

If no issues are linked to the issue, the issue links panel does not appear on the Customer Portal.

Need help?

If you can’t find the answer you need in our documentation, raise a support request*.

  • Include as much information as possible to help our support team resolve your issue faster.